IT Infrastructure Specialist
1 week ago
We are seeking an experienced IT Infrastructure Specialist to join our team at ReliaQuest. As an IT Engineer, you will be responsible for providing a smooth and seamless technology experience for new employees in onboarding.
The ideal candidate will have 1-3 years of experience in Mac and/or Windows troubleshooting and configuration, as well as experience resolving hardware and software issues.
Key Responsibilities:
- Provide technical support to internal employees via phone calls, direct messages, walk-ups, and Jira tickets
- Evaluate, isolate, and resolve technical issues via systematic troubleshooting
- Install, modify, and repair computer hardware and software
- Maintain accurate asset and peripheral inventory
- Assist with device management in a primarily macOS environment
Requirements:
- Bachelor's Degree in a field related to Information Technology
- Experience in customer service and networking concepts (TCP, UDP)
- Ability to navigate command line interfaces
What We Offer:
- A competitive salary of $70,000 - $90,000 per year
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Opportunities for career growth and specialization across the organization
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