Senior Infrastructure Engineer

15 hours ago

Des Moines, Iowa, United States Wells Fargo Full time
About this role:

We are seeking a Senior Infrastructure/Software Engineer to spearhead the transformation of our Contact Center Solution. This is a dynamic opportunity to work with cross-functional teams to develop innovative, mission-critical solutions using best-in-class cloud technology and platforms.

You will be responsible for executing complex technology Cloud initiatives, contributing to the development of cloud native microservices, and automating the provisioning of Azure/GCP and hybrid Cloud Infrastructure using Infrastructure as a Code.

As a key member of our team, you will adopt and champion standards and companywide best practices for engineering and large-scale technology solutions. You will also collaborate with senior engineering managers, leads, and architects to resolve technical issues and achieve goals.

This is a globally distributed team, and you will work closely with Product Teams and Vendors to develop and deploy Cloud services to meet customer expectations.

Required Qualifications:

  • 4+ years of Technology Infrastructure Engineering and Solutions experience
  • 2+ years of Contact Center industry experience with design, development, testing, integration with vendors, CRMs, and business applications
  • Proven knowledge in one or more of the contact center sub-domains such as IVR/IVA, NLU/NLP, Routing, Recording, and Analytics including Transcription
  • 2+ years of experience with JAVA, Spring Boot
  • 2+ years working with GCP or alternate public/hybrid cloud

Desired Qualifications:

  • Full stack application development
  • 2+ years of real-time low-latency front-end Web applications with React, Redux, RXJS, Typescript, progressive Web Apps with responsive design with Rest APIs, real-time eventing gRPC or Web Sockets using Micro front-end architecture
  • Proven knowledge on automated testing frameworks for Unit testing for Java/Python and UI Microservices (Selenium/Eggplant/Cypress), Service Virtualization and Contract Testing, API Testing with Blazemeter/JMeter, performance, stress, and load tests, and chaos resiliency automated testing, lower environment data conditioning and testing
  • System level testing through code (unit-level testing) and Experience identifying and contributing to automation frameworks and synthetic tests for policy validation
  • Experience working in Agile environment and product backlog refinement against ongoing engineering work, Agile at scale, participating in discovery and process improvements to accelerate software development
  • Experience with various aspects of Non-functional Requirements (NFRs) for mission-critical solutions at scale and high availability
  • Firsthand experience with TrueCD, DevOps with Cucumber, Jenkins, Knowledge of Infrastructure as Code tool Terraform and GitHub, understanding of concepts and familiarity working within modern cloud platforms
  • Scripting and infrastructure automation, including Python/Go, Shell, Gherkin, PowerShell
  • Enterprise Change Management and change control, experience working within procedural and process-driven environment to create and maintain a strong risk and control posture
  • Proven experience of integration with enterprise CRM and ecosystems through design by contract
  • Should have professional cloud certification on Azure/GCP or other cloud provider
  • Should have good understanding of GCP or Public Cloud or AI Governance approach and solutions
  • Should have basic understanding of Network Security Experience, OAUTH, and Enterprise Architecture

Job Expectations:

  • Ability to work on call as assigned
  • Ability to work outside of regular business hours

We Value Diversity

At Wells Fargo, we believe in diversity, equity, and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples, and visible minorities.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy

Wells Fargo maintains a drug-free workplace.

Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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