Bathroom Installation Specialist

2 months ago

Minneapolis, Minnesota, United States KOHLER Full time
About the Role

We are seeking a skilled Bathroom Installation Specialist to join our team at KOHLER. As a key member of our Walk-in-Bath and Showers team, you will have the opportunity to work directly with our end customers and bring their shower & bath space vision to life.

Key Responsibilities
  • Ensure accurate suitability of proposed work area prior to demolition or start of work, identifying visible defects that will/could prevent achieving KOHLER's expected installation standards.
  • Confirm details of proposed installation with customer prior to start, using a confirmation form to establish trust and confidence.
  • Supervise assigned apprentice and monitor their work performance throughout installation.
  • Maintain a clean and professional work area, including outside customers' homes and the work vehicle, during the workday.
  • Upon completion of installation, review how to use the product, including maintenance, and provide KOHLER cleaning products and explain proper use.
  • Upon completion and customers' acceptance of work performed, obtain final payment and acquire signatures on provided completion paperwork.
  • Responsible for timely reporting and updates in Customer Relationship Management (CRM) system as directed by the Supervisor.
  • Responsible for providing the consumer with the following service & materials as part of the installation process:
    • Review warranty information
    • Show the consumer how to use the product
    • Sign off to the close of the permit
    • Collect final payment
    • Provide leave behind materials for all the above
  • Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
  • Follow the organization's HS&E policies, procedures, and mandatory instructions to identify and mitigate risks, and to safeguard the environment and the wellbeing of oneself and others.
  • Conduct complex analyses, quality tests, and inspections that require a high level of independent judgment.
  • Extract relevant data from information provided by others and input it into spreadsheets or standard formats.
  • Implement improvements in manufacturing methods and processes and provide feedback on the changes.
  • Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
  • Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Plans and prioritizes work to meet commitments aligned with organizational goals.
  • Works without supervision and provides technical guidance when required on planning, organizing, prioritizing, and overseeing activities to efficiently meet business and product installation objectives.
  • Manages and applies safe systems of work without supervision and provides technical guidance when required.
  • Works with full competence to employ customer-oriented behaviors that help installers connect with their customers in productive and efficient ways, creating positive, defining moments.
  • Works with full competence to employ a systematic process for solving technical issues by identifying the problems and risks involved, then selecting an appropriate solution.
Requirements
  • High School graduate or equivalent preferred.
  • One-year minimum of bathroom remodeling or installation experience, with experience in bathroom installation preferred.
  • Attention to detail and the ability to follow specific instructions is a must.
  • The ability to lift to 100lbs and stand for long periods is required.
  • May be required to reach over shoulder height and head height and crawling and crouching positionally.
  • Ability to operate company vehicle preferred.
  • A satisfactory MVR will be required to operate the company vehicle.
  • Travel Approximately 25% Overnight (This will vary depending on job site locations).
Why Choose KOHLER?

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

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