Patient Experience Specialist
5 days ago
As a Patient Services Specialist I at UTMB Health, you will have the opportunity to make a real difference in the lives of our patients. Your primary responsibility will be to create a positive patient experience by consistently exceeding expectations in customer service and patient care.
Key Responsibilities- Provide High-Level Customer Service: You will be the first point of contact for many of our patients, so it's essential that you provide exceptional customer service in all interactions.
- Schedule Appointments: You will educate patients and their families about the billing process and any additional financial responsibilities, ensuring they understand their obligations.
- Arrive Patients and Prepare Paperwork: You will arrive patients and prepare the necessary paperwork and charts for their visit, ensuring everything is accurate and up-to-date.
- Register Patients: You will obtain and document the necessary information required for third-party reimbursement, ensuring we receive timely payment for our services.
Estimated Salary: $58,000 - $68,000 per year, depending on experience. Our work schedule is Monday through Friday, 8am to 5pm, and we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
What We're Looking For- An associate degree and no experience; or an equivalent combination of education and experience relevant to the role may be considered.
- Licenses, Registrations, or Certifications: Associate degree and no experience.
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