Casino Player Liaison

4 weeks ago


Carter Lake, Iowa, United States Prairie Flower Casino Full time
Job Summary

The Casino Player Liaison is responsible for promoting the casino player's club program to our guests, creating relationships that lead to repeat business, and evaluating guests' information to determine if qualifying criteria have been met for various casino promotions.

Key Responsibilities
  • Promote the casino player's club program to guests, explaining benefits and rewards.
  • Create relationships with guests to encourage repeat business.
  • Evaluate guests' information to determine eligibility for promotions.
  • Input data into the player tracking system.
  • Assist with on-site promotions and events.
  • Encourage guests to sign up for the players card program.
  • Take photos of jackpot winners.
  • Issue cards and explain the program to new club members.
  • Promote new club membership on the casino floor.
  • Generate cash vouchers and prize redemption vouchers.
  • Maintain a neat and orderly work area.
  • Communicate effectively with guests and team members to resolve concerns.
Requirements
  • High School Diploma or equivalent preferred.
  • Computer literacy, including operation of a Windows computer, Excel, Word, and custom in-house programs.
  • Excellent guest service and interpersonal skills.
  • Ability to read, write, speak, and understand English. Bilingual skills a plus.
  • Strong written and oral communication skills.
  • Ability to analyze and act upon information from the database.
  • Basic math skills, including addition, subtraction, multiplication, and division.
Working Conditions

The Casino Player Liaison will work in a fast-paced casino environment, interacting with guests and team members. The physical demands of the job include standing, walking, and sitting, as well as using hands and fingers to operate equipment. The noise level is moderate to loud, and the employee may be exposed to a smoking environment.



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