Nice InContact Center Engineer
4 weeks ago
We are seeking a skilled Nice InContact Center Engineer to join our team at Coforge. As a Nice InContact Center Engineer, you will be responsible for developing, implementing, and maintaining the Nice InContact CCaaS platform, including all contact channels (voice, chat, and email).
Key Responsibilities:
- Develop and implement contact center solutions to meet technical and business requirements.
- Provide support for development, implementation, and live production.
- Analyze, design, implement, and support contact center solutions.
- Act as the subject matter expert for contact center team to support business requirements.
- Pilot emerging technologies to maintain and increase the business's competitive advantage.
Requirements:
- B. S. in Computer Science, MIS, or related field; or minimum of five years of related work experience.
- Minimum of 5 years experience in contact center technologies.
- Understanding of contact center-as-a-service (CCaaS) and operations.
- Demonstrated ability to design and build contact flows based on business requirements.
- Experience with CCaaS vendors such as NICE Incontact, Five9, Genesys and Amazon Connect, etc.
What We Offer:
- Opportunity to work with a leading company in the industry.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
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