Call Center Product Expert
3 weeks ago
We are seeking a highly skilled Call Center Product Expert to join our team at Tires and Engine Performance. This individual will play a critical role in educating customers about our products, resolving technical issues, and providing exceptional customer experiences.
Compensation Package: $50,000 - $65,000 per year + bonus potentialThe ideal candidate will have prior experience in customer service or sales roles and possess a deep understanding of our products and services. You will be responsible for handling customer inquiries, troubleshooting product-related issues, and collaborating with internal teams to drive business growth.
Main Responsibilities:
- Provide expert-level support to customers regarding our products and services
- Analyze customer needs and offer tailored solutions to meet their requirements
- Troubleshoot and resolve product-related issues in a professional manner
- Develop and maintain accurate records of customer interactions
- Collaborate with internal teams to identify areas for process improvement
Necessary Skills and Qualifications:
- Previous experience in customer service, sales, or related fields
- Deep understanding of our products and services
- Excellent written and verbal communication skills
- Ability to multitask and prioritize tasks effectively
- Positive attitude and strong work ethic
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