Designated Intake Coordinator and Field Supervisor Assistant
4 weeks ago
Job Summary:
Western Slope In-Home Care is seeking a dedicated and compassionate individual to fill the role of Designated Intake Coordinator and Field Supervisor Assistant. As a key member of our team, you will be responsible for assisting with client intake assessments, scheduling caregivers, and ensuring the delivery of high-quality care to our clients.
Responsibilities:
* Assist with front desk scheduling for caregivers and respond to scheduling conflicts, emergencies, and "call outs"
* Answer phones from client prospects, receive intake information, and document referrals
* Travel to clients' homes to sign them up and build care plans or assign a care coordinator to do so
* Manage all matters related to referrals, except for issues requiring professional/service delivery judgment
* Advise care coordinators and regional schedulers of new cases to be serviced
* Document and report changes in client status, service requirements, staff assignments, and unsatisfactory performance
* Participate in the evaluation of field staff and client care plans
Requirements:
* High school graduate
* At least one year of training and experience in home/health services
* Excellent communication skills, with bilingualism in Spanish a plus
* Must have a criminal background check
* Organizational and task-oriented skills are essential
Preferred Qualifications:
* Healthcare experience and/or software and billing experience in the healthcare field
* Ability to diagnose client needs, assist with training field staff, and understand client payer sources and billing systems
Functional Abilities:
* Must be able to lift and stoop effectively to perform job responsibilities
* Must be able to hear and speak clearly, with no more than an amplifier on the phone
* Must be able to read, write, and type 40 wpm or above
Working Conditions:
* Work in a fast-paced environment with multiple priorities and deadlines
* May require travel to clients' homes and other locations
* Must be able to work independently and as part of a team
What We Offer:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and supportive work environment
If you are a motivated and compassionate individual who is passionate about delivering high-quality care to our clients, we encourage you to apply for this exciting opportunity.
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