Senior UX Researcher

4 weeks ago

Fort Worth, Texas, United States Motion Recruitment Partners LLC Full time

Job Title: Senior UX Researcher

Job Description:

We are seeking a Senior UX Researcher to collaborate with our product owners and stakeholders to develop a deep understanding of business problems and advocate for user experience. The ideal candidate will have a strong understanding of user-centered design, experience with qualitative and quantitative research methods, and analytical skills.

Key Responsibilities:

  • Develop and conduct both quantitative and qualitative UX research methodologies such as heuristic reviews, click tests, competitive analyses, surveys, eye tracking, remote unmoderated/moderated usability testings, user interviews, etc. to determine ease-of-use, comprehension, and satisfaction of designs and concepts.
  • Effectively present and communicate actionable insights to all levels of the organization based on research outcomes.
  • Use analytical tools (Adobe Analytics, Quantum Metric, etc.) to gather data insights that aid and supplement portfolio research strategies and help UX to better understand the complete experience of those we build products for.
  • Create, update, and own Customer Journey Maps and Service Blueprints to help product teams understand the customer pain points, gain empathy and be customer centric.

Requirements:

  • Degree in Human Computer Interaction (HCI), Human Factors Engineering, Computer Science, Visual Design, Behavioral Sciences, Psychology or other related discipline.
  • 5+ years of experience in applied user experience research at large enterprises or highly matrixed organizations.
  • Strong understanding of user-centered design, experience with qualitative and quantitative research methods, and analytical skills.
  • Knowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms (UserZoom, UserTesting, Userlytics, etc.).
  • Familiarity in modern design and prototyping tools (Figma, Zeplin, Flinto, Sketch, Adobe CC, etc.).
  • Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles.
  • Project management skills with the ability to build strategy, set objectives & key results, and deliver on time.
  • Proficiency in modern analytical dashboards and tools (Adobe Analytics, Quantum Metric, etc.).
  • Desire to promote and teach the importance of user-centered research to product owners, stakeholders, and designers.
  • Ability to present work in a clear and compelling manner to stakeholders—explain design recommendations by citing best practices, testing data and/or business requirements.
  • Expert user of excel or other tool that can analyze large data sets.

Preferred Requirements:

  • Graduate degree in Human Computer Interaction (HCI), Human Factors Engineering, Computer Science, Visual Design, Psychology or other related discipline.
  • 7+ years of experience in applied user experience research with portfolio and product-based work environment.
  • Experience working in the aviation industry.
  • Experience scaling research practices and setting up a research insights repository.
  • Experience conducting field research with unionized workforces.
  • Knowledge of Artificial Intelligence (AI) and how it can be applied to UX practices.
  • Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications.

What You Will Be Doing:

Collaborate with product owners and stakeholders to develop a deep understanding of business problems and advocate for user experience.

Create research strategies that help define and work toward product portfolio objectives and key results (OKRs).

Develop and conduct both quantitative and qualitative UX research methodologies such as heuristic reviews, click tests, competitive analyses, surveys, eye tracking, remote unmoderated/moderated usability testings, user interviews, etc. to determine ease-of-use, comprehension, and satisfaction of designs and concepts.

Effectively present and communicate actionable insights to all levels of the organization based on research outcomes.

Use analytical tools (Adobe Analytics, Quantum Metric, etc.) to gather data insights that aid and supplement portfolio research strategies and help UX to better understand the complete experience of those we build products for.

Create, update, and own Customer Journey Maps and Service Blueprints to help product teams understand the customer pain points, gain empathy and be customer centric.

Work in a self-guided agile environment, juggle multiple meetings and projects.

Actively guide and benchmark product performance with quantitative UX metrics; proactively review customer feedback and find problem areas to focus on.

Scale UX research by building infrastructure, educating others, and contributing to ResearchOps.

Manage research software/hardware (including eye tracking equipment) and participant recruitment resources.

You will receive the following benefits:

  • Medical Insurance - Four medical plans to choose from for you and your family.
  • Dental & Orthodontia Benefits.
  • Vision Benefits.
  • Health Savings Account (HSA).
  • Health and Dependent Care Flexible Spending Accounts.
  • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance.
  • Hospital Indemnity Insurance.
  • 401(k) including match with pre and post-tax options.
  • Paid Sick Time Leave.
  • Legal and Identity Protection Plans.
  • Pre-tax Commuter Benefit.
  • 529 College Saver Plan.

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.

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