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Retail Customer Experience Supervisor

2 months ago

Chillicothe, Ohio, United States TJ Maxx Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Customer Experience Supervisor to join our team at TJ Maxx. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and driving sales growth.

Key Responsibilities
  • Lead by example, demonstrating outstanding customer service and promoting a positive store environment
  • Train and mentor Associates on front-end principles, including customer service, sales techniques, and store operations
  • Assign registers, support POS coverage needs, and coordinate breaks for Associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Communicate effectively with management and Associates, prioritizing tasks and providing progress updates
  • Partner with management to identify and address training needs, ensuring Associate effectiveness
  • Ensure adherence to labor laws, policies, and procedures
  • Promote credit and loyalty programs, and support store shrink reduction goals
  • Promote safety awareness and maintain a safe store environment
Requirements
  • Available to work a flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques and ability to multitask
  • Excellent communication and organizational skills, with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others and demonstrate leadership skills
What We Offer

As a Retail Customer Experience Supervisor at TJ Maxx, you will enjoy a competitive salary, benefits package, and opportunities for career growth and development. We offer a dynamic and supportive work environment, with a focus on customer satisfaction and team collaboration.

We are an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.