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Retail Customer Experience Supervisor

1 month ago

Chillicothe, Ohio, United States TJ Maxx Full time
Customer Experience Leader

At TJ Maxx, we're passionate about delivering an exceptional customer experience. As a Customer Experience Leader, you'll play a key role in promoting a positive and engaging environment for our customers and associates alike.

Key Responsibilities:
  • Create a welcoming and inclusive atmosphere for all customers
  • Lead by example, demonstrating outstanding customer service and promoting a culture of honesty and integrity
  • Train and mentor associates on front-end principles, ensuring they have the skills and knowledge to deliver exceptional customer experiences
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Communicate effectively with management and associates, setting and addressing priorities, and providing progress updates
  • Provide and accept recognition and constructive feedback, promoting a culture of continuous improvement
  • Partner with management to identify and address associate training needs, ensuring we're always improving our customer experience
  • Ensure adherence to all labor laws, policies, and procedures, promoting a safe and compliant work environment
  • Promote credit and loyalty programs, driving sales and revenue growth
  • Support and participate in store shrink reduction goals and programs, protecting our assets and promoting a culture of accountability
  • Promote safety awareness and maintain a safe environment, ensuring the well-being of our associates and customers
Requirements:
  • Available to work a flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques and ability to multitask
  • Excellent communication and organizational skills, with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others and demonstrate leadership skills
  • 1 year retail experience and 6 months of leadership experience
Benefits:

We offer a range of benefits, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more. Those who meet service or hours requirements are also eligible for 401(k) match, medical, dental, and vision, HSA, health care FSA, life insurance, short and long-term disability, paid parental leave, paid holidays, vacation, and sick time, auto and home insurance discounts, scholarship program, and adoption assistance.

This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Applicants with arrest or conviction records will be considered for employment.

We're an equal opportunity employer, committed to diversity and inclusion. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.