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Customer Service Specialist

3 weeks ago

Greenville, North Carolina, United States Rack Room Shoes Full time
Job Summary

We are seeking a dedicated Customer Service Specialist to join our team at Colonial Mall. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, meeting sales goals, and maintaining a high level of product knowledge.

Key Responsibilities:

  • Assist customers with their shopping needs, answer questions, and resolve issues promptly
  • Meet or exceed monthly sales targets through effective sales techniques, product knowledge, and up-selling/cross-selling opportunities
  • Maintain a clean and organized store environment, including visual merchandising and stockroom organization
  • Process transactions accurately and efficiently, handling cash, credit card payments, and other forms of payment
  • Participate in physical inventories, assist in shipping and receiving merchandise, and participate in merchandise placement on the sales floor when needed

Requirements:

  • High school diploma or equivalent required; prior retail experience preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system
  • Ability to stand for long periods, lift up to 25 pounds, and move freely throughout the store
  • Flexibility to work a variety of shifts, including evenings and weekends

About Rack Room Shoes

Rack Room Shoes is a family footwear retailer offering a wide selection of nationally recognized brands and exclusive private labels. Our goal is to provide customers with an exceptional shopping experience and help them find the perfect shoes for any occasion. We offer competitive pay, benefits, and opportunities for advancement in a fast-paced and dynamic environment.