Plumbing Customer Care Expert

6 days ago


College Station, Texas, United States Todaro Plumbing LLC Full time
Todaro Plumbing LLC: Customer Support Specialist

Expected Salary: $55,000 - $75,000 per year.


Job Description

We are seeking a skilled customer support specialist to join our team at Todaro Plumbing LLC. In this role, you will be responsible for delivering exceptional customer support through various communication channels, ensuring customer satisfaction and loyalty.


Main Responsibilities
  • Provide top-notch customer support through phone, email, and chat channels.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Booking calls using advanced tools and techniques to optimize resource utilization.
  • Develop and maintain relationships with customers, ensuring their satisfaction and loyalty.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.

Requirements
  • A minimum of 3 years of customer-facing experience, preferably in the plumbing industry.
  • A high school diploma or equivalent is required.
  • Proficiency in Microsoft Office applications, including Word, Outlook, and Excel.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits Package
  • 100% Paid Health, Dental, and Vision Plan.
  • Paid Holidays.
  • Paid Time Off (Vacation, Sick Days, Personal Days).
  • Technical Training Programs.
  • Incentive Compensation Programs.


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