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Dental Call Center Representative

2 months ago


Boca Raton, Florida, United States Sage Dental Full time
Job Title: Patient Service Team Coordinator

Sage Dental is a leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow. Our company culture is built on innovative technology, constant learning, and patient-centric care. We are seeking a dynamic and talented professional to join our team as a Patient Service Team Coordinator.

Job Summary:

The Patient Service Team Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment. The ideal candidate will be able to multitask, prioritize tasks, and maintain a professional demeanor in all interactions.

Key Responsibilities:
  • Assist patients with scheduling appointments, answering questions, and resolving complaints
  • Utilize scripts and tools to provide accurate and efficient responses
  • Collect and document patient information, including insurance details
  • Provide exceptional customer service and respond to real-time customer queries via webchat
  • Meet daily, weekly, and monthly department goals set forth by management
Requirements:
  • Strong communication and problem-solving skills
  • Ability to multitask and prioritize tasks
  • Professional demeanor and presentation
  • Strong written communication skills
  • Candidates fluent in Spanish are a plus
What We Offer:
  • Competitive base pay
  • Benefits, including medical insurance, 401(k), vision, and PTO
  • Growth opportunities
  • 2-week training program provided