Enterprise Telephony Engineer

2 days ago


Seattle, Washington, United States Salesforce Inc Full time

About the Role

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We're looking for an experienced Enterprise Telephony Engineer to join our dynamic team at Salesforce. This role requires 5+ years of professional software development experience in implementing and operating enterprise software stack at scale. You'll be responsible for architecting, designing, implementing, testing, and delivering highly scalable enterprise-grade digital engagement platforms from the ground up.

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  • You'll master our development process, culture, and code base, then improve it.
  • You'll operate optimally in the hybrid engineering model where engineers are encouraged to craft and complete vital work to ensure quality in their own code as well as other engineers.
  • You'll mentor others in development technologies, tools, and processes.
  • You'll present your own designs to internal/external groups and review designs of others.
  • You'll develop test strategies, design automation frameworks, write unit/functional tests to drive up code coverage and automation metrics.
  • You'll participate in the team's on-call rotation to address sophisticated problems in real-time and keep services operational and highly available.
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Salary: $151,800 - $341,900 per year

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Job Description:

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As a member of our team, you'll be responsible for creating innovative solutions that meet the needs of our customers. You'll work closely with cross-functional teams to design, develop, and deliver high-quality software products.

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  • You'll collaborate with product managers to understand customer needs and develop solutions that meet those needs.
  • You'll work with designers to create visually appealing and user-friendly interfaces.
  • You'll partner with QA engineers to ensure that our products meet the highest standards of quality.
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Required Skills:

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  • 5+ years of professional software development experience in implementing and operating enterprise software stack at scale.
  • Deep domain knowledge of OSI level 3-5 is required.
  • Deep knowledge of object-oriented programming and experience with at least one object-oriented programming language (Java, JavaScript, C++, C#, Ruby, Python).
  • Deep domain knowledge with WebRTC, SIP, and other telephony layer protocols and technology.
  • Proficiency in build/deployment pipeline and infrastructure as code framework such as Terraform.
  • Proven understanding in at least one high-level programming language and web framework (Node.js, Express, Hapi, etc.).
  • Proven understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JavaScript, JSON, and/or Ajax.
  • Validated understanding of Database technologies such as SQL, PL/SQL, and relational database schema design.
  • Experience in automated testing including unit and functional testing using Java, JUnit, JSUnit, Selenium.
  • A related technical degree is required.
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Benefits & Perks:

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  • We offer a comprehensive benefits package, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
  • Check out our Salesforce Engineering Site for more information about our company and its values.
  • We believe that autonomous teams with the freedom to make decisions will empower individuals, products, companies, and customers to thrive.


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