Mass Spectrometry Field Specialist

6 days ago


Providence, Rhode Island, United States Thermo Fisher Scientific Full time
Overview

At Thermo Fisher Scientific, we strive to make the world a healthier, cleaner, and safer place. Our team of dedicated professionals works together to deliver innovative solutions and exceptional service.

Job Summary

We are seeking an experienced Mass Spectrometry Field Specialist to join our team. In this role, you will be responsible for delivering outstanding technical expertise and service to our customers in the field. You will work closely with a top-notch team to implement innovative solutions and ensure high customer satisfaction.

Key Responsibilities
  • Perform on-site installation, repair, maintenance, qualification, and validation of mass spectrometry instrumentation.
  • Provide technical expertise to meet customer needs.
  • Provide phone and live support to resolve customer service requests applying strong interpersonal skills.
  • Schedule and track service calls, manage personal parts inventories, and complete job tasks and service reports using customer management software.
  • Review performance reports and documentation from customers and other field representatives, inspecting malfunctioning or damaged products to determine the nature and scope of problems.
  • Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Provide a communication link between the customer and the company to ensure effective service delivery.
  • Regularly attend factory-provided technical and service training on the latest mass spectrometry products developed by Thermo Fisher Scientific.
  • Provide accurate and timely completion of service reports, expense reports, company-provided car maintenance, and other administrative tasks.
Requirements
  • Bachelor's degree in Sciences, Engineering, Electronics preferred.
  • Background in Chemistry or Biochemistry preferred.
  • 3+ years experience with mass spectrometry preferred.
  • Valid driver's license required.
  • Ability to travel up to 20% for overnight domestic travel.
  • Ability to work overtime and/or outside regular business hours, and/or on-call work.
  • Regularly lift and/or move up to 50 pounds; occasionally lift and/or move 100+ pounds.
  • Experience with troubleshooting and repairing analytical equipment preferred.
  • Experience with method development and analytical chemistry preferred.
Salary and Benefits

We offer a competitive salary range of $80,000 - $120,000 per year, depending on experience, plus benefits such as medical, dental, and vision insurance, 401(k) plan, and paid time off.



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