Store Recovery Specialist

6 days ago


Commack, New York, United States Michaels Stores Full time
Key Responsibilities

As a Creative Service Associate, you will:

  • Help customers locate products and provide solutions to their needs.
  • Ensure all customers receive a fast and friendly checkout experience by executing cash handling to standards.
  • Educate customers on the benefits of our Rewards program and Private Label Credit Cards and assist with enrollments.
  • Participate in Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery to ensure a well-merchandised and in-stock store.
  • Support shrink and safety programs by adhering to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.

Please note that other duties may be assigned as needed.



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