Client Service Analyst

1 month ago


Alpharetta GA USA, United States Fiserv Full time
About the Role

We are seeking a highly skilled Client Service Analyst to join our Global Business Solutions team at Fiserv. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients and end-users.

Key Responsibilities
  • Resolve customer issues and inquiries in a timely and efficient manner via phone and email
  • Collaborate with clients and internal partners to troubleshoot and resolve complex issues
  • Identify trends and escalate systemic issues to leadership for resolution
  • Document and update standard operating procedures (SOPs) related to customer service processes
  • Analyze customer feedback to improve documentation and enhance the overall customer experience
  • Maintain a thorough understanding of Fiserv products, platforms, and processes
  • Assist in the training of customer service representatives on proper documentation practices
Requirements
  • 2+ years of experience in a client support role
  • Excellent communication and problem-solving skills
  • Experience with Microsoft Office 365
  • Ability to work flexible hours, including weekends and holidays
  • Associate's degree or equivalent combination of education and/or military experience
Preferred Qualifications
  • Bachelor's degree
  • Experience in advanced-tier client support
  • Experience in the financial services industry
About Fiserv

Fiserv is a global leader in payments and financial technology, serving clients in over 100 countries. We are committed to innovation and excellence, and we are proud to be a Fortune World's Most Admired Company.

We are an equal opportunity employer and welcome diversity in our workforce. We are committed to providing a safe and inclusive work environment for all employees.



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