Telephone Support Specialist

4 weeks ago


Brookings, South Dakota, United States BankEasy Full time
Job Summary: We are seeking a Telephone Support Specialist to join our team. As a key member of our customer support team, you will be responsible for responding to customer inquiries, resolving issues, and promoting the bank's services.

Main Responsibilities:
1. Provide prompt and courteous service to customers via telephone, addressing their inquiries and resolving issues in a professional manner.
2. Utilize your knowledge of banking products and services to recommend options that meet customer needs and exceed expectations.
3. Maintain accurate records and documentation of customer interactions, including complaints and feedback.
4. Collaborate with colleagues to achieve team goals and objectives, ensuring seamless service delivery.
5. Stay up-to-date on bank policies, procedures, and product offerings to provide informed advice to customers.
6. Participate in ongoing training and development to enhance skills and stay current with industry trends.

Benefits:
This is an excellent opportunity to join a dynamic team and develop your skills in a fast-paced environment. You will receive competitive compensation, including an hourly rate of $18.50, and access to ongoing training and development opportunities.

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