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Care Coordinator Specialist
2 months ago
We are seeking a highly skilled and compassionate Care Coordinator to join our team at BCFS Health and Human Services. As a Care Coordinator, you will play a critical role in assessing the needs of minor clients and coordinating responses to ensure their safety and well-being.
Key Responsibilities- Participate in an on-call rotation schedule for the Care Coordination Hotline, responding to crisis situations and documenting information as necessary.
- Document and maintain all data for grant metrics, including report/notification information, demographics, services provision, and investigative steps.
- Assess whether the identification or recovery of a minor meets agreed-upon protocols to launch coordinated services.
- Dispatch advocate response, as determined by working CCT protocol.
- Set up Rapid Response Team meetings with partners within 48 hours of notification of the identified or recovered minor.
- Maintain contact with law enforcement and CPS investigators to facilitate initiation of joint investigations.
- Attend MDT meetings, as needed, to represent clients and the Care Coordination Team.
- Develop needs associated with Care Coordination Team meetings, including agenda, locations, and attendee notification.
- Implement BCFS HHS safety protocols in case of an emergency.
- Participate in weekly internal staffing, supervisions, Care Coordination meetings, and community meetings.
- Create an information tracking system to track requested volunteer information and support quarterly report development.
- Establish subject matter expertise on community resources.
- Maintain confidentiality in all areas of the service population and program operations.
- Maintain BCFS HHS professional and ethical standards of conduct, including demonstrating respect for agency staff, the service population, and community members.
- Pass a pre-employment drug screen and random drug screens, and maintain emotional control and professional composure.
- Provide proof of work eligibility status upon request.
- Pass pre-employment and biennial criminal background checks.
- Demonstrate the ability to respond sensitively and competently to the service population's cultural and socio-economic characteristics.
- Communicate effectively in writing and verbally in English; bilingual ability in Spanish is strongly preferred.
- Work in a fast-paced environment and maintain emotional control and professional composure.
- Maintain computer literacy required to meet the responsibilities of the position.
- Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
- Actively support supervisees in professional development.
- Demonstrate a working knowledge of all Human Trafficking Interdiction Division policies and procedures.
BCFS Health and Human Services is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption from BCFS Health and Human Services, as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.
We are an Equal Employment Opportunity Employer and welcome applications from diverse candidates. If you are passionate about making a difference in the lives of others, we encourage you to apply for this role.
