Crew Leader

3 days ago


Grand Rapids, Michigan, United States SERVPRO of Kent Full time
{"title": "Crew Chief", "description": "Job Summary

The Crew Chief plays a critical role in ensuring the successful execution of restoration projects, delivering exceptional customer experiences, and upholding the SERVPRO brand's commitment to quality and customer satisfaction.

Key Responsibilities
  1. Customer Experience: Foster a positive customer experience, ensuring customer satisfaction with services provided.
  2. Team Supervision: Communicate clear expectations to production technicians, supervise their activities, and coordinate production processes as scheduled.
  3. Safety and Quality Control: Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. Maintain quality control and adhere to safety and risk management guidelines.
  4. Documentation and Reporting: Document a detailed and accurate job file to support services provided.
  5. Resource Management: Manage labor and consumable usage on assigned projects, protect and use equipment and materials properly.
Secondary Responsibilities
  1. Training and Development: Coach and train production technicians to enhance their skills and knowledge.
  2. Communication and Collaboration: Communicate with production manager and office staff on project progress and issues.
  3. Maintenance and Development: Perform daily, weekly, and monthly vehicle maintenance and equipment maintenance, as assigned. Oversee facility and grounds maintenance, as assigned.
  4. Professional Development: Continuously develop production expertise in services, cleaning products, and equipment.
Requirements

· Minimum 1 year of experience in cleaning, restoration, or construction.

· Strong supervisory skills.

· Strong communication skills, oral and written.

· High school diploma/GED

· IICRC certifications preferred

Work Environment

The Crew Chief will work in a fast-paced environment, frequently exposed to fumes or airborne particles. The employee will occasionally work in extreme conditions, such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety.

Working Hours and Travel

This is a full-time position working 8:00 a.m. – 5:00 p.m., Monday – Friday, 40 hours per week. This position frequently requires long hours (beyond 8 hours a day), including some evening and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

", "lang_code": "en"}

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