Senior Outreach Specialist

6 days ago


Chico, California, United States PG&E Full time
Job Summary

The Senior Outreach Specialist will be a key member of the Customer Engagement team at PG&E. This role will focus on customer communications and outreach, with a primary emphasis on educating and addressing customer concerns regarding gas and electric management projects within the North Valley/Sierra Region.

The Specialist will collaborate with a team of other Specialists throughout the PG&E service territory and with their local Regional Service Management Team. Regular travel is required, with a minimum of 50% of time spent in the field. When not in the field, the position will primarily work from a home office, with in-person office visits for monthly and/or quarterly team meetings or as business needs require.

Responsibilities
  • Become a subject matter expert on assigned electric management programs, focusing primarily on the 10K Undergrounding Program.
  • Understand and review planned work, executing comprehensive customer outreach in coordination with partnering organizations to ensure ample customer communications related to visible field work.
  • Collect, coordinate, organize, and deliver outreach plans and deliverables in a timely manner.
  • Utilize resources to prepare and complete outreach, including Google Earth, GIS, CC&B, and SAP.
  • Initiate strong working relationships with work-sponsored project managers.
  • Function as lead to coordinate input from Program Managers, local construction teams, Public Affairs, Land Management, Environmental Management, and others.
  • Take the lead to develop local tactical plans, project by project, based on in-field expertise.
  • Strategize and develop customized outreach plans for specific projects with input from PM and team.
  • Tailboard and educate internal and external project crews regarding customer concerns or issues.
  • Route and manage complex customer concerns, in a timely and thorough manner - on the phone or in person based on the nature of the concern.
  • Facilitate customer escalations, including legal claims and restoration efforts as needed.
  • Consistently document customer communications.
  • Coordinate and document the completion of outreach, including mailing letters, making phone calls, attending meetings, and door-to-door canvassing.
  • Regularly attend RSM meetings to educate and update on key projects and any customer escalations.
Emergency Operations

Expected to fulfill Customer Strategy Officer (CSO) position on a rotational basis throughout the year and support emergency response.

Develop and host Open Houses, community-based organization (CBO) presentations, and other appropriate efforts for educating customers proactively regarding programs and projects.

Provide development support for and provide training and SME support for partnering organizations.

Manage budget expenditures and provide direction and coaching to peers.



  • Chico, California, United States PG&E Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at PG&E. This role will focus on customer communications and outreach, educating and addressing customer concerns regarding gas and electric management projects within the North Valley/Sierra Region.Key ResponsibilitiesUnderstand and review planned work and execute...


  • Chico, California, United States RightWorks Inc Full time

    At RightWorks Inc, we provide comprehensive mental health services to individuals and families in need. As a Behavioral Health Specialist, you will play a vital role in our team, working closely with clients to develop and implement personalized service plans.ResponsibilitiesProvide leadership and guidance to clients in the absence of the Clinical Director...

  • Physician Assistant

    4 weeks ago


    Chico, California, United States Brigade Health Full time

    About the RoleWe are seeking a highly skilled and compassionate Physician Assistant to join our team at Brigade Health, where you will play a vital role in delivering exceptional patient care to seniors in their homes, assisted living facilities, and nursing homes.As a key member of our interdisciplinary team, you will be responsible for conducting...


  • Chico, California, United States ACRT Full time

    Job SummaryACRT Pacific, LLC is seeking a highly skilled Senior Vegetation Management Inspector to join our team. As a key member of our operations team, you will be responsible for ensuring the safe and efficient management of vegetation along our transmission lines.Key ResponsibilitiesConduct thorough inspections of vegetation along transmission lines to...


  • Chico, California, United States ACRT Full time

    Job SummaryACRT Pacific, LLC is seeking a highly skilled Senior Vegetation Management Inspector to join our team. As a key member of our operations team, you will be responsible for ensuring the safe and efficient management of vegetation along our transmission lines.Key ResponsibilitiesConduct thorough inspections of vegetation along transmission lines to...


  • Chico, California, United States Consonus Rehab Full time

    About the RoleWe are seeking a skilled Occupational Therapist to join our dynamic team at Consonus Rehab. As a champion of the journey, you will deliver person-centered care to grateful and highly motivated patients, helping them achieve therapy goals and a higher quality of life.ResponsibilitiesApply a transformative approach to therapy, leveraging clinical...

  • Forestry Specialist

    1 month ago


    Chico, California, United States Department of Forestry & Fire Protection Full time

    Job Description and DutiesAs a Forester with the Department of Forestry & Fire Protection, you will play a critical role in protecting California's natural resources and preventing wildfires. Your duties will include:Conducting forest surveys and assessments to identify areas of high risk for wildfiresDeveloping and implementing strategies to prevent and...


  • Chico, California, United States Consonus Healthcare Services Full time

    About the Role:As a Speech Language Pathologist at Consonus Healthcare Services, you will have the opportunity to deliver person-centered care to grateful and highly motivated patients, many of them seniors, helping them achieve therapy goals and a higher quality of life in their time of greatest need.Our team is dedicated to providing exceptional care and...

  • Staff Psychiatrist

    6 days ago


    Chico, California, United States TRADITIONS BEHAVIORAL HEALTH Full time

    THE PRACTICEAt Traditions Behavioral Health, we provide comprehensive behavioral health services to individuals in need. Our team of dedicated professionals is committed to delivering high-quality care in a supportive and non-judgmental environment.Our psychiatric health services include inpatient and outpatient treatment options, catering to the unique...


  • Chico, California, United States Consonus Rehab Full time

    About the Role:As an Occupational Therapist at Consonus Rehab, you will have the opportunity to deliver person-centered care to patients, helping them achieve therapy goals and a higher quality of life.Our team is dedicated to providing exceptional care and support to our patients, and we are seeking a skilled therapist to join our dynamic team.Key...

  • Removal Technician

    3 weeks ago


    Chico, United States SCI Shared Resources, LLC Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! The Transfer Specialist is responsible for the care, removal, and transport of deceased. This position will collaborate with other team members as required to ensure processes and procedures remain in compliance. Safely and...

  • Removal Technician

    3 weeks ago


    Chico, United States Service Corporation International Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! The Transfer Specialist is responsible for the care, removal, and transport of deceased. This position will collaborate with other team members as required to ensure processes and procedures remain in compliance. Safely and courteously...