IT Services Specialist

4 weeks ago

Brownsville, Texas, United States SpaceX Full time

Job Summary

SpaceX is seeking an experienced IT Services Technician to join our team. As an IT Services Technician, you will be responsible for providing technical support to our staff, managing on-site inventory, and procuring, configuring, and deploying computer hardware and mobile cellular devices.

Key Responsibilities

  • Provide 1st, 2nd, and 3rd tier support to SpaceX employees
  • Manage on-site inventory and the total lifecycle of IT assets
  • Procure, configure, and deploy computer hardware and mobile cellular devices
  • Troubleshoot software and hardware issues, in person and remotely
  • Configure and troubleshoot desktop, label, and large multifunction printers
  • Network support and troubleshooting, from device connectivity to VLAN configuration
  • Configure non-traditional network attached devices and interface with SpaceX infrastructure
  • Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues
  • Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand

Requirements

  • High school diploma or equivalency certificate
  • 1+ years of professional experience building, deploying, and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment
  • Experience supporting Microsoft technologies

Preferred Skills and Experience

  • Experience supporting Mac iOS and Linux environments
  • Technical certifications (i.e. A+, Network+, MCSE)
  • Working knowledge of audio-visual equipment
  • Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities
  • Able to work independently while maintaining patience with the constant interruptions
  • Excellent written, verbal, and phone communications skills

Additional Requirements

  • Must be physically fit enough to regularly lift up to 25 lbs. for duties (i.e. delivering computers, unpacking and rack-mounting equipment)
  • Must have valid driver's license
  • Must be willing to work extended hours, weekends, and overtime as needed
  • Must be flexible to work various shift patterns (i.e. early morning to afternoon, or afternoon to later evening)

Compensation and Benefits

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.

You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.

You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.

ITAR Requirements

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. * 1157, or (iv) Asylee under 8 U.S.C. * 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

Learn more about the ITAR here.

Equal Opportunity Employer

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

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