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General Manager

2 months ago

Saint Paul Minnesota, United States Courtyard Woodbury Full time
Job Summary

You will bring the passion, motivation, and drive, and Courtyard Woodbury will bring the opportunities. We will get you where you want to go and help you reach places in your career you might have never imagined were possible.

When you join our team, you're working with the best of the best. It's a mark of distinction. Our diverse business is full of energy, excitement, and rapid growth—just like a career with Courtyard Woodbury. Join a team where every day brings new opportunities to help create memorable experiences, ways to succeed, and great people to inspire you.

We are a place to GROW, a place to BELONG, and a place to SUCCEED. That is the Courtyard Woodbury Way.

About the Role

The General Manager is a polished, well-spoken, and well-regarded ambassador who carries a strong vision for the hotel. He or she is charged with responsibility for all aspects of operations for the assigned property; providing support, supervision, and guidance to the management team and front-line associates.

The General Manager will ensure that financial performance is optimized, that high-quality product and service levels are maintained, and that the hotel is operated in compliance with state, federal, and local regulations, as well as Company and brand standards.

Key Responsibilities
  • Establish priorities and lead key operational initiatives, such as the sales plan and budget development, and the execution of physical property improvement projects.
  • Provide hands-on leadership to ensure that revenue is maximized while expenses are effectively controlled.
  • Serve as the linchpin for communications with guests, clients, associates, ownership, corporate representatives, brand representatives, and key vendors.
  • Conduct weekly staff meetings, including weekly training sessions presented by managers and self, using the steps to effective training according to Courtyard Woodbury's standards, and the review of previous and future sales and operations efforts.
  • Meet all financial review dates and corporate-directed programs in a timely fashion.
  • Hold a monthly financial review with all department managers and available supervisors.
  • Ensure that all department heads maintain budgeted productivity levels and Courtyard Woodbury's standard checkbook accounting procedures.
  • Develop managers for future advancement through competency training and corporate-sponsored training programs.
  • Participate in required M.O.D. coverage as scheduled.
  • Maintain direct contact with and monitor the development of management trainees.
  • Adhere to all Courtyard Woodbury policies and procedures and train new managers to ensure compliance.
  • Oversee and assist in the company budget process as required.
  • Ensure that training in service standards is taking place in each department using the steps to effective training according to Courtyard Woodbury standards.
  • Assist in creating a positive team-oriented environment which focuses on the guest through employee development and motivation.
  • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
  • Ensure complete processing of invoices daily by using the A/P process.
  • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly in compliance with the monthly accounting calendar.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
  • Ensure that employees are at all times attentive, friendly, courteous, and efficient in their interactions with guests, managers, and all other employees.
  • Forecast monthly the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
  • Prepare and conduct all management interviews and follow hiring procedures according to Courtyard Woodbury's S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
  • Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended.
  • Perform all department manager performance appraisals according to Courtyard Woodbury's S.O.P.'s and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
  • Motivate, coach, counsel, and discipline all management personnel according to Courtyard Woodbury's S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
  • Ensure that all employees receive fair and equitable treatment according to Courtyard Woodbury's S.O.P.'s.
  • Meet all sales clients on the property, including meeting contacts and potential clients, touring the property to assist in the sales effort.
  • Be in the public areas during peak times, greeting guests and offering assistance as needed.
  • Maintain procedures for handling of the hotel safe, specifically with regard to security, and initiate a monthly safe audit.
  • Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies.
  • Complete required corporate training modules and become certified to train those as required.
  • Ensure that all scheduled meetings take place on the property.
  • Access to back-of-house areas of the hotel and sensitive information.
  • Demonstrated ability to handle cash, prepare, and deposit cash drops, secure, and balance bank.
  • Interact and occasionally have unsupervised contact with guests and/or colleagues.
  • Access and control to sensitive areas in the hotel premises, including the Hotel Safe, Master Keys, and/or guestrooms, Storage/Liquor Room, and secured file cabinets.
  • Drive safely on behalf of the company for business reasons.
  • Maintain a high level of trust and responsibility.
  • Represent the company with a certain level of reputation and good character, as well as exercise sound judgment.