In-House Tailor
4 weeks ago
Indochino is seeking a highly skilled In-House Tailor to join our New Orleans Showroom team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that every garment is tailored to perfection.
Key Responsibilities:- Perform and complete alterations according to Indochino's guidelines and service standards
- Provide expert advice on garment fitting, fabrics, and styling
- Manage workflow with offsite vendors and maintain productivity levels in store
- Offer a customer-centric approach and show enthusiasm for the product and brand
- Press, steam, and spot clean garments/merchandise as necessary
- Follow quality control guidelines and garment inspection
- Meet or exceed required productivity levels and ensure every request is responded to in a timely manner
- Complete rush orders, special requests, and escalated situations
- Maintain accurate records of alterations completed and coordinate with vendors as needed
- Cultivate customer relationships to create loyalty and foster brand ambassadors
- Identify and communicate possible quality discrepancies
- Assist with customer fittings during high traffic situations and educate customers on proper fitting techniques
- Resolve alterations customer service issues or complaints and escalate unresolved situations as appropriate
- Ensure preventative maintenance of equipment and report any damage or broken equipment immediately
- Communicate supply needs to the Alterations Specialist to ensure all supplies are available at all times
We're looking for a highly organized and detail-oriented individual with exceptional time management skills. You should have a passion for fashion and a strong desire to deliver exceptional customer service. In addition, you should possess:
- A high level of applied tailoring skills
- Knowledge and ability to complete all alterations needed in store
- Ability to bridge communication between Showroom staff and tailors
- Ability to multi-task, prioritize, and work within tight deadlines
- Strong desire and aptitude to develop, learn, and grow through hands-on experience
- Proficiency in Word, Excel, or Google Docs
- A strong design sense and trend awareness across all fields
- Previous experience in Fashion Retail an advantage
- Ability to communicate clearly and interact with customers and coworkers in a personable, professional manner
- High level of ownership, accountability, and initiative
- Flexibility to work retail schedules such as weekends, evenings, and holidays
- Desire to work in a fast-paced environment guided by iterative learning and team engagement
- Excellent organizational, interpersonal, and time-management skills
- Ability to move throughout the store, lift up to 10 pounds, stoop, kneel, crouch, twist, stand, and reach with arms
We're a dynamic and collaborative team that values innovation and creativity. Our team members are passionate about delivering exceptional customer service and creating a unique shopping experience. If you're looking for a challenging and rewarding role in a fast-paced environment, we encourage you to apply.
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