Best Pet Care Coordinator
3 weeks ago
Banfield Pet Hospital is a leading provider of veterinary care, and we are seeking a highly skilled Pet Care Coordinator to join our team.
Job Summary: The Pet Care Coordinator is responsible for delivering exceptional client service, ensuring a smooth experience for pet owners, and working collaboratively with our veterinary team to provide high-quality care.
Key Responsibilities:
- Provide exceptional client service, responding to phone calls, emails, and in-person inquiries in a timely and professional manner.
- Coordinate client appointments, ensuring timely and efficient scheduling, and managing waitlists as needed.
- Assist with client communication, including sending reminders, notifications, and updates via phone, email, or in-person.
- Work closely with the veterinary team to ensure accurate and timely completion of client paperwork, including medical history, treatment plans, and billing information.
- Maintain accurate and up-to-date client records, including medical history, vaccination records, and treatment plans.
- Monitor and manage client satisfaction, responding to concerns and resolving issues in a timely and professional manner.
- Collaborate with the team to develop and implement strategies to improve client satisfaction and loyalty.
Required Skills and Qualifications:
- High school diploma or equivalent required; medical background or experience in customer service preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients, veterinarians, and support staff.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Basic computer skills, including proficiency in Microsoft Office and ability to learn veterinary practice management software.
Benefits:
- Competitive salary range: $45,000 - $60,000 per year, depending on experience.
- Opportunities for professional growth and development, including training and certification programs.
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Discounts on veterinary services and products for you and your pets.
- Flexible scheduling to accommodate your needs and preferences.
How to Apply: If you are a motivated and detail-oriented individual with a passion for delivering exceptional client service, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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