Food and Beverage Operations Director

6 days ago


Norwalk Connecticut, United States HEI Hotels and Resorts Full time
{"Overview": "At HEI Hotels and Resorts, we are committed to delivering exceptional guest experiences through our Food and Beverage operations. As the Task Force Food and Beverage Director, you will play a critical role in ensuring the efficient administration and management of our Food & Beverage functions across all assigned hotels. This position requires a strong leader who can drive results, foster a culture of excellence, and provide exceptional customer service.

Responsibilities:

* Implement HEI Tools, processes, and procedures at the property to ensure ongoing compliance.
* Stabilize property operations with a focus on proper staffing, tools, and expense controls.
* Establish a strong Guest Satisfaction (GSS) focus with daily review of verbatims and develop an action plan to improve.
* Ensure Brand Standards and Property Safety Standards are closely followed at all times.
* Forecast, implement, monitor, control, and report on outlet budgets and their components to maximize revenue and minimize expenses.
* Abide by all State, Federal, and Corporate liquor requirements pertaining to serving alcoholic beverages.
* Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
* Create, recommend, and implement promotions, displays, buffet presentations, and ideas to capture more in-house guests and a larger share of the local market.
* Identify Social Media and email marketing needs and ensure a continuing online presence.
* Monitor and control the maintenance and sanitation of outlet areas and equipment to protect assets, comply with regulations, and ensure quality service.

Qualifications:

* Must be able and willing to travel 100% of the time.
* Bachelor's Degree in Hospitality or Food Service Management preferred.
* A minimum of 2-5 years' relevant Food and Beverage experience.
* Strong experience in Microsoft Office and various software programs, including POS/Open Table.
* Hotel experience preferred.
* Communication and Leadership Skills.
* Ability to spot and resolve problems efficiently.
* Ability to instruct and teach others how to do something.
* Must be self-disciplined.
* Must possess time management skills.

Benefits:

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers choices for your physical, mental, and financial wellness, creating value in your most important investment - you.

For your physical and mental wellness, we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield, as well as Vision insurance programs through EyeMed. Our Vacation, Sick, and Vacation programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal, and Child Life insurance, as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as your employer. Specific details and eligibility of these programs vary by location and employment status.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

We are committed to building a diverse and inclusive workplace, where everyone feels valued and empowered to contribute their best work. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization.

We value U.S. military experience and invite all qualified military candidates to apply.

Join us in our mission to deliver exceptional guest experiences and create a culture of excellence in the hospitality industry.



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