Guest Service Representative
1 day ago
We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Marriott International, Inc. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities- Organize and confirm guest check-ins, check-outs, room reservations, requests, changes, and cancellations.
- Secure payment and verify billing.
- Activate and file room keys.
- Process guest requests and relay messages.
- Print contingency lists for emergency situations.
- Explain room features to guests and provide directions to property amenities and local areas of interest.
- Follow up on outstanding requests or problems from the previous day.
- Run and review daily reports and logs.
- Complete designated cashier and closing reports.
- Accept and record wake-up call requests.
- Count bank at the beginning and end of shift.
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
- Notify Loss Prevention/Security of guest reports of theft.
- Follow all company policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Comply with quality assurance expectations and standards.
As a Guest Service Representative with Marriott International, Inc., you will enjoy a competitive hourly rate of $21.59 to $26.99, full-time schedule, and opportunities for career growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. Join our team and become part of a global hospitality leader that values innovation, excellence, and customer satisfaction.
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