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Learning Management System Administrator

2 months ago

Oklahoma City, Oklahoma, United States InsideHigherEd Full time
Job Title: Learning Management System Administrator

Job Summary:

We are seeking a highly skilled Learning Management System Administrator to join our team. The successful candidate will be responsible for the maintenance and efficient running of our Learning Management System (LMS) and will serve as a liaison between the Center for Learning and Teaching and other departments.

Key Responsibilities:

  • Provide prompt and daily assistance with our LMS and basic and complex technology issues relating to Office 365, email, Adobe, Zoom, and other software support to students, faculty, and staff.
  • Serve as the lead and primary point of contact for the LMS support desk team and work with the CLT Director to maintain effective processes for providing support.
  • Respond to and resolve basic and complex technical issues with the LMS and various instructional technologies as part of the CLT team.
  • Communicate issues and solutions effectively and promptly with other departments and/or other CLT staff members.
  • Submit support tickets to the LMS vendor and other vendors to resolve technical issues and communicate those resolutions with the CLT team and any other relevant departments.
  • Troubleshoot end-user issues with web browsers, software, and learning technologies.
  • Record and track support requests.
  • Communicate and maintain relationships with other entities (internal departments and external entities to OCCC) related to technical issues, needed changes to the LMS, etc.
  • Maintain relationships with all other OCCC departments for effective and efficient operation.
  • Ensure that information from other OCCC systems is accurately communicated to the LMS and run scheduled LMS processes and files promptly.
  • Manage and oversee LMS processes related to the academic reporting of grades, never attendeds, and other reports.
  • Communicate with the ITS Help Desk to resolve technical problems, LMS issues, and end-user account issues as needed.
  • Analyze technical issues to identify patterns and develop and implement strategies to prevent or resolve those issues.
  • Develop and present training to faculty, staff, and students on the LMS, new classroom technologies, and other software/platforms.
  • Assist in developing, updating, and maintaining an instructional technology knowledge base of accessible documents and videos, including user instructions, best practices, and how-to tips for the LMS and other technologies for faculty and students.
  • Lead faculty support and training regarding Section 508 compliance and accessibility standards to assist faculty in creating and maintaining accessible course content.
  • Serve as lead for faculty and student support, troubleshooting, and training/resource needs for any online proctoring services utilized by OCCC.
  • Make improvements and updates to the CLT's web pages in collaboration with the CLT team.
  • Provide LMS data and reports as needed.
  • Assist with the purchasing, updating, and maintaining of CLT computers and technology.
  • Identify and carry out tasks related to restoring and improving LMS site functionality by using CSS, HTML, JavaScript, and other methods as necessary.
  • Responsible for the backing up and maintaining of course archival data from the LMS.
  • Work on and advise regarding various Academic Affairs and CLT initiatives as needed.

Requirements:

  • Bachelor's degree
  • Minimum (3) years' full-time work experience in an educational setting that includes a combination of technical support, LMS experience, technology training creation and facilitation, and/or creating accessible content.
  • Exceptional proficiency with computers, the Internet, and technology
  • Positive attitude
  • Significant experience using Office 365 (Outlook, Word, PowerPoint, etc.)
  • Knowledge of WCAG, 508, and ADA web accessibility standards and ability to create accessible videos and documents
  • Strong interpersonal, customer service, and active listening skills
  • Exceptional problem-solving and organizational skills
  • Basic writing and researching skills
  • Effective public speaking skills
  • Knowledge of IT best practices regarding computer system maintenance
  • Experience researching and using new technologies in an educational environment
  • Ability to communicate effectively by phone, email, and in-person
  • Ability to work in a busy and diverse team environment
  • Ability to work effectively as part of a project team
  • Ability to troubleshoot a wide variety of basic PC and browser issues
  • Ability to give presentations
  • Ability to diagnose complex technological issues and identify appropriate solutions
  • Ability to easily learn and teach new skills and technologies as well as create and present trainings
  • Ability to use HTML, CSS, and JavaScript to resolve LMS issues, increase site accessibility, and enhance site functionality

Preferred Qualifications:

  • Master's degree
  • (2) years of experience in education with experience in LMS administration, teaching in an LMS, and creating and running SQL queries

Work Hours:

Working hours may include the typical Monday-Friday 8:00 a.m.-5:00 p.m. CLT operating hours along with some regular and/or occasional evening and weekend hours in response to any technical issues and/or changes to the CLT's operating hours to continue to meet the growing online support needs of faculty, staff, and students.

Department:

Center for Learning & Teaching

Job Open Date:

07/18/2024

Open Until Filled:

No

HR Contact:

Rose Sanchez

Special Instructions to Applicants:

Applicants are to thoroughly complete the online application and attach the following required documents: cover letter, resume, and transcript conferring highest degree. Use "Other Document" if attaching a copy of technical certification

Applicants who do not attach the required documents will not be considered for the position.

For application assistance, please contact Human Resources at, Monday through Friday between the hours of 8:00 AM and 5:00 PM.