Market Manager

1 day ago

Titusville, Florida, United States Clearwave Fiber LLC Full time
Job Title: Market Manager

Clearwave Fiber, a leading provider of 100% Fiber Optic Internet services, is seeking a dynamic and community-focused Market Manager to serve as the face of our brand across the Space Coast. The Market Manager will play a crucial role in building and maintaining relationships with key local stakeholders while supporting the business in achieving growth and operational success.

Key Responsibilities:
  • Develop and manage primary working relationships with municipal leaders, council members, government agencies, chambers of commerce, economic development councils, non-government influencers, developers, homebuilders, utility companies, property owners, builders' associations, realtors, HOAs, and local business owners.
  • Maintain regular meeting/touchpoint cadence with key individuals in each municipality to sustain ongoing dialogue.
  • Assist with escalations that arise from construction efforts.
  • Serve as the primary Clearwave Fiber liaison/point-of-contact/escalation point and work proactively to maintain and improve Clearwave Fiber's relationships and standing within the communities we serve.
  • Promote a positive image of the Clearwave Fiber brand and offering.
  • Facilitate and manage intracompany coordination (sales, installation, repair, and construction/engineering) for resolution of customer and broader community challenges from pre-construction to market maturity.
  • Analyze, research, resolve, refer, and follow up on customer complaints regarding billing, credits, and services in an expedient and professional manner, including monitoring community detractors and maintaining open communications with them.
  • Partner with residential sales to negotiate and secure solicitors licenses and other documentation/agreements necessary for field sales activities.
  • Track, monitor, and analyze sales results and penetration levels for the market; support development of action plans where needed.
  • Work with marketing, inside sales, direct sales, and retention teams to ensure maximum customer growth, retention, and service.
  • Closely monitor competitors and other fiber overbuilder activity (both construction and product offering/pricing) across existing and build funnel markets and develop a detailed understanding of the industry, market, and product/service trends affecting competitiveness, both short term and long term.
  • Maintain a deep understanding of and advise the business on local market trends and implications for business strategy.
Requirements:
  • Bachelor's degree or equivalent experience required.
  • 5+ years of experience in account management, customer success, or outside sales roles, with a strong preference for experience in the telecommunications or related industries.
  • Proven ability to build and maintain relationships with clients and stakeholders, demonstrated by strong interpersonal, verbal, and written communication skills.
  • Exceptional attention to detail and organizational skills, ensuring accuracy in high-stakes, fast-paced environments.
  • Customer-focused mindset with a demonstrated ability to provide excellent service.
  • Proficiency in MS Word, Excel, and PowerPoint; familiarity with CRM tools is a plus.
  • Self-starter with a track record of success in independently managing responsibilities in a high-visibility role.
  • Valid driver's license and willingness to travel as needed.
Benefits:
  • Health & Wellness: Gain peace of mind with comprehensive medical, dental, and vision insurance coverage from day one. Plus, take advantage of company contributions to HSA/HRA accounts and an FSA plan to cover your healthcare expenses.
  • Work-Life Balance: Recharge and rejuvenate with up to 20 days of paid time off in your first year, ensuring you have the flexibility to enjoy life outside of work.
  • Financial Security: Competitive salary and benefits package. Including short term and long-term bonus plans. Plan for your future with our generous 401(k) matching program, featuring immediate vesting. Additionally, safeguard yourself and your loved ones with company-paid life insurance and voluntary options for dependents, along with company-paid short-term and long-term disability plans.
Additional Perks:
  • Tech Advantage: As a part of our team, you'll also enjoy free Clearwave Fiber services if you reside within our service footprint, keeping you connected and productive.
  • Support & Assistance: Access our Employee Assistance Plan and 24/7 Health Advocate services at no cost to you, ensuring you have the support you need, whenever you need it.
  • Referral Rewards: Benefit from our Employee Referral Program and earn rewards for bringing top talent to our team.
  • Career Development: Invest in your professional growth with ongoing career development opportunities and recognition programs designed to celebrate your achievements.
  • Additional Coverage: Explore optional coverage with our voluntary accident, critical illness, hospital indemnity, and legal plans, providing added peace of mind for life's unexpected challenges.
Our Core Values:

Purpose - We are about more than ourselves.

Ownership - We are owners.

Courage - We embrace challenge.

Resourcefulness - We find a way.

Simplicity - We focus on what matters.

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