Hotel Valet Attendant
3 weeks ago
We are seeking a highly skilled and customer-focused Guest Service Associate to join our team at Towne Park. As a Guest Service Associate, you will be responsible for providing exceptional hospitality services to our guests, ensuring their experience is memorable and enjoyable.
Key Responsibilities- Provide exceptional customer service to guests, responding to their needs and requests in a timely and professional manner.
- Park and retrieve guest vehicles in a prompt and safe manner, ensuring the highest level of service.
- Assist guests with luggage, including delivery and pick-up, during arrival and departure.
- Use salutation of the day and welcome guests to the location, practicing proper Towne Park phone etiquette.
- Explain parking rates and retrieval procedures to guests upon arrival, issuing claim checks only after receiving vehicle keys and collecting claim checks from all guests prior to issuing keys.
- Consistently complete and maintain all ticket information, including key tag, guest folio, location of vehicle, damage survey, and claim check receipt from all vehicles taken into the valet system.
- High school diploma or general education degree (GED)
- A valid driver's license and clean driving record
- Must be at least 18 years of age and be able to pass a criminal background and drug screen
- One (1) month related experience and/or training; OR equivalent combination of education and experience
The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The majority of work will be performed outdoors for extended periods of time, including up to the entire duration of shift. Employees are subject to environmental conditions, including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
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