Customer Experience Specialist

6 days ago


McKinney, Texas, United States Black Rock Coffee Bar Full time
About the Job

We're seeking a highly skilled Barista to join our team at Black Rock Coffee Bar. This role offers opportunities for growth, leadership development, and building strong relationships with customers and colleagues. The successful candidate will have excellent communication and interpersonal skills, ability to thrive in a fast-paced environment, and a passion for delivering outstanding customer experiences.

Responsibilities
  • Welcome customers warmly and create a positive atmosphere
  • Prepare and serve high-quality beverages and food items
  • Maintain clean and organized work areas, adhering to health and safety guidelines
  • Promote new offerings and seasonal specials to enhance brand awareness and sales
  • Handle accurate cash and credit transactions, including daily deposits when required
  • Support training initiatives and mentor new team members during their onboarding process
Requirements

To be successful in this role, you'll need:

  • Excellent communication and interpersonal skills
  • Ability to thrive in a fast-paced environment, handling multiple tasks with attention to detail
  • Friendly and outgoing personality, with a genuine passion for delivering outstanding customer experiences
  • Flexibility to work weekends, holidays, and varying shifts
  • Self-motivation and ability to work independently during down times


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