Credit Union Team Lead

3 weeks ago


Philadelphia, Pennsylvania, United States American Heritage Credit Union Full time
About the Role

This Assistant Branch Manager position plays a crucial role in ensuring the smooth operation of our Hunting Park branch. As a key member of our team, you will be responsible for supervising staff, managing branch operations, and delivering exceptional customer service.

Responsibilities Include:
  • Leadership: Supervise and motivate a team of staff members to achieve high-quality service delivery and sales targets.
  • Operations Management: Oversee branch activities, including cash handling, customer service, lending, and compliance.
  • Problem Resolution: Resolve member issues efficiently and effectively, ensuring high levels of customer satisfaction.
  • Cash Management: Replenish cash, manage cash handling procedures, and maintain accurate records.
  • Training and Development: Train new staff members, develop their skills, and improve performance through coaching and feedback.
Requirements:
  • Experience: At least three to five years of supervisory experience in a financial institution setting.
  • Skills: Intermediate working knowledge of PC applications, FICEP Certification, and ability to obtain it.
  • Availability: Must be available to work all hours of operation on a rotating basis for the Hunting Park & Fox Street branches.
Benefits:
  • Competitive Salary: $60,000 - $80,000 per year, commensurate with experience.
  • Extensive Benefits Package: Paid time off, health benefits, 401(k) with a generous company match, and opportunities for growth.


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