Luxury Community Liaison
3 weeks ago
About the Role
">We are seeking a high-energy Resident Coordinator to join our team at Optima, Inc. in Illinois and Arizona. As a key member of our community team, you will play a vital role in delivering exceptional customer service, driving resident retention, and enhancing the overall living experience.
What You'll Do
- Resident Experience: Provide timely responses to resident inquiries, resolve issues promptly, and act as a resident concierge to ensure an exceptional living experience.
- Community Events: Assist with planning and executing community events that foster a sense of community and drive resident engagement.
- Leasing Support: Collaborate with the leasing team to provide support with daily operations, including apartment showings and move-ins.
- Marketing and Outreach: Participate in marketing efforts, brainstorm ideas for driving traffic to the property, and conduct outreach marketing activities to attract new residents.
- Communication: Respond to phone and email inquiries, identify prospect and resident needs, and ensure apartments are prepared for showings and move-ins.
What We're Looking For
- High-Energy Individual: A dynamic and motivated individual with a strong work ethic and ability to work in a fast-paced environment.
- Customer Service Expertise: Excellent verbal and written communication skills, with a focus on providing exceptional customer service.
- Team Player: Strong teamwork and listening skills, with the ability to collaborate effectively with colleagues.
- Organizational Skills: Ability to prioritize tasks, manage multiple projects, and maintain accurate records.
Perks and Benefits
- Competitive Salary: $21-23 per hour, plus bonuses.
- Benefits Package: Comprehensive benefits package, including paid parental leave, paid time off, and a 100% company-paid medical plan option.
- Diversity and Inclusion: Optima, Inc. is committed to creating an inclusive environment for all team members, celebrating diversity, and promoting equal opportunities.
Requirements
- Education: Minimum of a high school diploma; Bachelor's degree preferred.
- Experience: Previous customer service experience required; experience with Yardi Voyager 7 and RentCafe a plus.
- Social Media Savvy: Comfortable with social media and cell phone app usage.
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