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Employee: DB Information and Mobile Service Specialist

2 months ago

Albertville, Alabama, United States Sapphire Enterprises Full time

We are seeking a skilled professional to join our team at Sapphire Enterprises as a DB Information and Mobile Service Employee.

About the Role:

The successful candidate will be part of our customer service team, providing assistance to travelers in the station area, including help with boarding, changing trains, and disembarking. They will also be responsible for ensuring nondiscriminatory traveler information using the provided information systems and media, even in case of disruptions, platform changes, or train cancellations.

Key Responsibilities:

  • Providing active assistance to travelers in the station area
  • Ensuring nondiscriminatory traveler information
  • Developing alternative travel options in case of missed connections
  • Handling tasks related to "passenger rights"
  • Checking the accuracy and visual condition of notices and brochures
  • Acting as a representative of the company at the station

Requirements:

  • Vocational training or equivalent experience in customer service and service provision
  • Good knowledge of customer service principles and practices

What We Offer:

At Sapphire Enterprises, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.