Reservations Agent

Job Title: Reservations Agent (Full-time)

Hourly rate: $28.22

As a Reservations Agent at AccorHotel, you will be the first point of contact for our guests, providing exceptional service and creating lasting memories. Your engaging and anticipative service will make our guests feel valued and reflect the exceptional hotel experience to come.

Key Responsibilities:

• Book and enter room reservation requests using the Property Management System (Opera)
• Assist with Group Reservation and Wholesale Reservation areas where needed, including accurately entering group rooming lists and wholesale manifests
• Manage calls and emails efficiently, complete administrative duties, and maximize productivity
• Take ownership of guests' requests and inquiries, ensuring follow-up according to the hotel's standards in a timely manner
• Review daily arrivals and audit duplicate reservations, special requests, and communicate with the Front Office/Guest Services team to ensure requests are followed through
• Update reservations to ensure a flawless check-in and check-out process
• Maximize revenue by upselling guest rooms, recommending hotel facilities, and actively participating in monthly departmental sales promotions
• Liaise with Sales and other departments to complete necessary tasks
• Assist the Reservations Manager in monitoring the day-to-day operation
• Be knowledgeable of the island, our resort, and its offerings to be our guests' trusted guide
• Maintain an atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
• Promote and enforce health and safety awareness and have a complete understanding of emergency procedures
• Follow hotel and departmental policies, procedures, and service standards

Qualifications:

Your experience and skills include:

• 1 year of customer-related experience required
• Previous Property Manager System experience preferred
• Must be able to speak, read, write, and understand the English language
• Requires good communication skills, both verbal and written
• Must be service-oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally
• Must possess basic computational ability
• Must possess computer skills, including but not limited to, Microsoft Office applications
• Experience with Property Manager System (Opera) and Central Reservation System (Opera) is highly preferred
• Must be able to multitask and be detail-oriented in a fast-paced, high-volume environment
• Strong interpersonal and problem-solving abilities
• Must possess a problem-solving mindset: be able to anticipate, prevent, and identify areas of opportunities and resolve them as necessary
• Must have the ability to work independently and to prioritize or seek clarification in prioritizing work assignments
• Must possess outstanding Sales and guest service skills

Education:

• High School diploma (or equivalent) and/or vocational training

Remote Work:

No

Employment Type:

Full-time