Reservations Agent Full-time

Job Title: Reservations Agent (Fulltime)

Hourly rate: $28.22

All guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

What you will be doing:

• Book and enter room reservation requests using the Property Management System (Opera)
• Assist with Group Reservation and Wholesale Reservation areas where needed including but not limited to accurately entering group rooming lists and wholesale manifest
• Ensure calls and emails are managed in the most efficient manner possible administrative duties are completed and productivity is maximized.
• Take ownership of guests requests and inquiries ensuring follow up according to the hotels standards in a timely manner
• Review daily arrivals and audit duplicate reservations special requests (such as connecting nearby etc.). Communicate with Front Office/Guest Services team to ensure requests are followed through
• Update reservations ensuring a flawless checkin and checkout process
• Ensure revenue is maximized by upselling guest rooms recommending hotel facilities and actively participating in monthly departmental sales promotions
• Liaise with Sales and other departments to complete necessary tasks
• Assist Reservations Manager to monitor the daytoday operation
• Be knowledgeable of the island our resort and its offerings in order to be our guests trusted guide
• Maintain atmosphere of aloha spirit by providing engaging personalized timely and efficient service to our discerning guests.
• Promote and enforce health and safety awareness as well as have a complete understanding of the emergency procedures
• Follow hotel and departmental policies procedures and service standards

Qualifications :

Your experience and skills include:

• 1 year customer related experience required
• Previous Property Manager System experience preferred
• Must be able to speak read write and understand the English language
• Requires good communication skills both verbal and written
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority both internally and externally
• Must possess basic computational ability
• Must possess computer skills including but not limited to Microsoft Office applications
• Experience with Property Manager System (Opera) and Central Reservation System (Opera) is highly preferred
• Must be able to multitask and be detailoriented in a fast paced high volume environment
• Strong interpersonal and problem solving abilities
• Must possess a problemsolving mindset: be able to anticipate prevent and identify area of opportunities and resolve them as necessary
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments
• Must possess outstanding Sales and guest service skills

Education

• High School diploma (or equivalent) and/or vocational training

Remote Work :

No

Employment Type :

Fulltime