Welcome Center Associate

7 hours ago


Hamburg, New Jersey, United States Metro YMCA of the Oranges Full time
Job Summary

We are seeking a highly motivated and customer-focused Membership Services Representative to join our team at the Metro YMCA of the Oranges. As a key member of our Welcome Center team, you will be responsible for providing exceptional service to our members and guests, promoting our programs and services, and ensuring a positive experience for all who visit our facility.

Key Responsibilities
  • Greeting and Member Service: Greet members and guests in a friendly and professional manner, and provide assistance with membership inquiries, program registration, and other services.
  • Phone and In-Person Support: Answer phone calls and respond to member inquiries in a timely and courteous manner, and provide support to members in person at the Welcome Center.
  • Membership Sales and Registration: Promote and sell membership programs, and register members for programs and services.
  • Administrative Support: Provide administrative support to the Membership Director and other staff members as needed.
  • Customer Service: Provide exceptional customer service to members and guests, and respond to member concerns and issues in a timely and professional manner.
Requirements
  • Education: High school diploma or equivalent required; associate's degree in business or related field preferred.
  • Experience: Minimum one year experience in customer service and/or sales preferred.
  • Skills: Strong communication and interpersonal skills, excellent customer service skills, and ability to work in a fast-paced environment.
Working Conditions

This position requires the ability to work in a fast-paced environment, and to provide exceptional customer service to members and guests. The successful candidate will be able to work effectively in a team environment, and to adapt to changing priorities and circumstances.


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