Fraud Training Advisor Lead

4 weeks ago

Phoenix, United States USAA Full time
Why USAA?Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special

The Opportunity

The Opportunity

Establishes, executes and governs the Fraud Operations Training Program activities to include assessments, policies, training framework and standards.  Serves as a Fraud Operations Training Program subject matter expert to ensure learning programs and initiatives comply with fraud policies and standards. Can partner and collaborate with Fraud Operations leaders, Compliance and Risk Management, Audit Services, Legal, and other business partners to support Fraud Training Program-based initiatives.  Will facilitate and/or crate Fraud content as needed to support front line employee and team manager on-boarding.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Phoenix, AZ, Tampa, FL or San Antonio, TX.

Relocation assistance is not available for this position.

What you'll do:

  • Leads cross-functional team members in strategic development, implementation and execution of highly complex or unique fraud risk management workstreams, projects and solutions.
  • Provides thought leadership and subject matter expertise to guide the strategic direction of fraud risk requirements on business action plans, projects or operational requests based on regulatory guidance.
  • Applies a holistic understanding of fraud risk management requirements, policies, laws, and regulations to business strategies, programs and solutions. Anticipates how the organization must adapt to changes in the industry to sustain competitive advantage.
  • Oversees the execution of risk assessments with business partners and the lines of business to include root cause analysis to determine impact and solutions.
  • Anticipates and identifies operational inefficiencies and emerging fraud management risks, compliance, and control issues in the operating environment, concurrent with implementing action plans to mitigate business impact.
  • Provides technical guidance of a complex or unique nature to functional areas within Enterprise Fraud Management on regulatory requirements and requests to ensure proper execution of conduct examinations. May oversee regulatory requirements and requests and/or conduct examinations.
  • Serves as a primary resource to team members and to cross-functional teams in support of fraud-based initiatives.
  • Regularly briefs executive management on enterprise projects and initiatives that may impact fraud risk.
  • Anticipates future training needs tied to fraud risk management through understanding regulatory and industry trends.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

  • Bachelor's degree; OR 4 years of related fraud, compliance, risk, audit or regulatory experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 8 years of operations experience in a relevant functional area to include financial services, Fraud, AML, compliance, risk, audit, third party risk management or other related operational areas that support fraud risk management initiatives within the business.
  • 6 years of fraud, compliance, risk, audit, or regulatory related experience with accountability for projects, programs, processes or policies.
  • Expert knowledge of relevant laws, regulatory, compliance, industry regulations and regulatory data sources.
  • Demonstrated analytical, organizational and problem-solving abilities requiring a high attention to detail to identify fraud risks and trends.
  • Strong communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external regulatory agencies.
  • Proven ability to lead and influence others in a cross-functional environment.
  • Knowledge of federal laws, rules, and regulations to include:  PCI, REG CC, REG E, UCC, FCRA, BSA/AML, Elder Financial Exploitation guidance, OCC Fraud Risk Management 2019-37.

What sets you apart:

  • 3+ years of corporate training experience.
  • 3+ years of Fraud instructional design experience.
  • 3+ years of leadership experience.
  • Hands on experience with Microsoft Excel.
  • U.S. military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Relocation assistance is not available for this position.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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