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Seasonal Corporate Gifting Associate

2 months ago

Long Island City, United States Murray's Cheese Full time

Position Summary The Seasonal Corporate Associate will work with several small teams in a fast paced, data driven and operationally focused role. You are responsible for confirming and revising all address and gift message information for large, multi-gift orders; creating shipments through .csv uploads; batching and printing shipping labels and communicating with fulfillment teams regarding upcoming orders; billing and fulfilling orders; and in general, liaising with other Murray’s departments to ensure gifts are fulfilled accurately and on time.
The Seasonal Corporate Associate will also be cross-trained on Catering processes including courier bookings, fulfilling and billing to assist this team. You thrive on supporting the rest of the team with quick and accurate data entry, strong communication, organizational skills, and impeccable attention to detail. You’re an effective communicator and can provide prompt and friendly service over the phone or in written communication to support the sales operation. You are excited to wear different hats and have different responsibilities to contribute meaningfully to our SEE department throughout the holidays. This position is temporary, starting at the end of September for seasonal support through mid January.About Murray’s Murray's Cheese is a dynamic, fast-paced environment with an emphasis on great food, education and customer service. Our company is multi-faceted and rapidly expanding, with three retail locations in New York, a cheese-focused restaurant, a robust Wholesale department servicing chefs and restaurants nationwide, an events and education center, an E-Commerce platform, and a national retail partnership with Kroger supermarkets nationwide. As our company continues to grow, we’re looking for new team members that share our passion for cheese.Who You AreOrganized: You keep track of all the moving parts. You enjoy working in a dynamic and fast-paced environment, and multi-tasking is no problem.Action-Oriented: You always look for what you can do for the customer rather than what you can’t. You assess problems and make thoughtful, educated decisions to exceed customers’ needs and build repeat business.Genuine: You naturally treat customers like a good friend and enjoy chatting with anyone on the phone. Whether it’s talking about a favorite cheese, guiding someone through using the website, recommending a pairing item for a menu, or addressing a fulfillment issue, you are friendly and authentic in your approach.Confident: Things happen and you’re OK with that You are calm, cool, and collected in all of your customer interactions. You are clear and engaging in your communication, always with the intention of making the customer happy.Active Listener: You actively listen to key words or phrases allowing you to assess customers’ needs and tailor the experience to them. You make it known that you’ve heard what they’ve said so you can continue to build trust and credibility in your sales process.Team Player: You communicate professionally and proactively with peers on your team and in other departments to find win-win solutions.
You’re not afraid to ask for help when you need itWhat You DoFulfillment: Work with our gifting department, production team to ensure that all orders are communicated and fulfilled properly, accurately and on time.Schedule: Work with internal departments to schedule and execute exceptional gifts leaving the building accurately and on time. Communicate properly with the fulfillment, corporate team, CX team to ensure the holidays run smoothly. Customer Service: Put the customer first by answering inbound calls and emails, while delivering a memorable, fun experience. Guide the customer through our offerings by making recommendations that will ensure their gifting choices are a successAdministrative: Assist with administrative tasks such as billing, invoicing, data entry, and updating customer profiles.What We Need From You2+ years administrative, operational, and/or customer service experience in a fast-paced office environmentImpeccable communication and problem-solving skillsAbility to type 60-70+ WPM with flawless grammar, professional tone, and formattingProficient in Microsoft Outlook, Word, PowerPoint, and ExcelA quiet work environment that allows for uninterrupted sales/customer service work over the phone.A reliable computer and broadband connectionExperience entering data through .csv formatting and uploadExperience working with NetSuite or another cloud-based ERP/CRM like Salesforce or Epic a plusExperience working in food service or sales a plusKnowledge and passion for cheese and gourmet groceryWeekend remote availability and flexibility during November and December requiredWork Perks100% remote – work from anywhere in the U.S.Weekly payProduct and class discountsE-Verify NoticeThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please see the attached notice for more information.Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Por favor, consulte el aviso adjunto para obtener más información.