Sr Experience Designer I Conversational Channels

3 weeks ago

Miami, United States Verizon Full time
When you join Verizon

Verizon is one of the worlds leading providers of technology and communications services, transforming the way we connect around the world. Were a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come togetherlifting up our communities and striving to make an impact to move the world forward. If youre fueled by purpose, and powered by persistence, explore a career with us. Here, youll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What youll be doing...

As a Senior Experience Designer for Conversational Channels, you will be responsible for crafting intuitive and engaging user experiences across chatbots, IVR applications, messaging apps, and other conversational interfaces. You will leverage your expertise in user-centered design principles, natural language processing (NLP), and conversational design methodologies to simplify complex design programs and products, converting the experiences into seamless and engaging. Additionally, as a Senior Experience Designer I may be more involved with the onboarding and recruiting experience and mentoring more junior designers.

  • Generate multiple design solutions based on analysis.

  • Conduct user research to understand user needs, preferences, and behaviors in conversational interactions.

  • Stay up-to-date with emerging trends and best practices in conversational design, artificial intelligence, and natural language processing.

  • Exhibit mastery of shared tools and software for design.

  • Identify appropriate design problems and opportunities within a brief and recommend solutions.

  • Participate in divergent and convergent group work.

  • Work independently with some guidance to solve larger, more open-ended problems.

  • Create prototypes and design mockups to visualize and test conversational experiences, iterating based on user feedback.

  • Explore, refine, and document solutions thoroughly.

  • Objectively evaluate and refine concepts based on learnings from prototypes.

  • Update user personas for brands.

  • Update and research UI elements available for the brand.

  • Support testing related to design specifications.

  • Review & provide feedback on basic designs, wireframes and prototypes.

  • Create medium-complex flowcharts and logic flows.

  • Support design team.

In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday).

What were looking for...

You have a great experience for voice and conversational design but also know that its not just about that. Your designs are grounded in what the user wants and needs. What you build is new but somehow reflects exactly how people prefer to navigate via voice or chatbot. You understand and balance both the user and the business perspective. Understanding and meeting the needs of partners is your greatest strength, while also maintaining your own vision and point of view. You believe that different perspectives create the best solutions and new groundbreaking designs.

You'll need to have:

  • Bachelors degreeor four or more years of work experience.

  • Four or more years of relevant work experience.

  • 3 or more years of experience in experience design, with a focus on conversational interfaces and channels

  • Experience designing conversational interfaces for chatbots, voice assistants, messaging apps, or other conversational channels.

  • Experience with Figma, Lucidchart, Sketch and/or related tools.

Even better if you have one or more of the following:

  • A degree in design or related field of study.

  • Ability to digest and translate complex technical requirements into intuitive experiences.

  • Experience with tools for analysis and comprehension of language, including features such as sentiment analysis, entity recognition, and language identification.

  • Experience with JIRA.

  • Experience with Smart Sheets and/or Google Suite.

  • Experience working in an agile development environment is preferred.

  • Knowledge of natural language processing (NLP) principles and techniques is a plus.

  • Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.

Why Verizon?

Verizon is committed to maintaining a Total Rewards package which is competitive, valued by our employees, and differentiates us as an Employer of Choice.

  • We are a pay for performance company and your contribution is rewarded through competitive salaries, performance-based incentives and an employee Stock Program. We create an opportunity for us all to share in the success of Verizon and the value we help to create through this broad-based discretionary equity award program.

  • Your benefits are market competitive and delivered by some of the best providers.

  • You are provided with a full spectrum of health and wellbeing resources, including a first in-class Employee Assistance Program, to empower you to make positive health decisions.

  • We offer generous paid time off benefits to help you manage your work life balance and opportunities for flexible working arrangements*.

  • Verizon provides training and development for all levels, to help you enhance your skills and develop your career, from funding towards education assistance, award-winning training, online development tools and access to industry research.

  • You will be able to take part in volunteering opportunities as part of our environmental, community and sustainability commitment.

Your benefits package will vary depending on the country in which you work.

*subject to business approval

If Verizon and this role sound like a fit for you, we encourage you to apply even if you dont meet every even better qualification listed above.

Where youll be workingIn this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.Scheduled Weekly Hours40Equal Employment Opportunity

Were proud to be an equal opportunity employer - and celebrate our employees differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, weve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $107,000.00 and $198,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.
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