Dispatcher

3 weeks ago

Franklin, United States Lee Company Full time

Lee Company offers complete facility solutions services of HVAC, plumbing, electrical, and preventative maintenance for commercial facilities throughout Tennessee, Alabama, and Kentucky. Our incredible team has built their reputation on trust, honesty, employee safety and excellence since 1944.Summary of Job: The Dispatcher will provide World Class Customer Service to Lee Company’s external and internal customers. Determine the customer’s needs, delegate calls to Technical Communicators and arrange for technician to be dispatched. A deep understanding of Lee Company’s culture and mission is vital to the success of this position.Education and Experience:2 + years of relevant and proven high-quality customer service experienceExperience in a call center/dispatch environment preferred3 to 5 years data entry/administrative experience3 to 5 years customer service experienceHigh School Diploma or equivalentSkills and Abilities:High level of interpersonal communication skills, both verbal and writtenHigh level of Time management'Critical thinking and analytical reasoningEthical decision makingInitiative, Adaptability, Detail DrivenAbility to work individually or within the group dynamicBasic office equipment operation abilities (computers, telephones, calculators, copiers and fax machines, postage machines, etc.)Computer skills (MS Office, Internet and Intranet navigation, Web-based platforms)Proven Knowledge of Microsoft Excel, Word, Power Point, and OutlookMust be able to type proficiently; 60+ WPM w/ accuracyCompany Perks & Benefits:Our mission at Lee Company is to create an environment where our employees can thrive, and we mean that. Wellness involves your relationships, finances, career, community, as well as physical health. We don’t just talk the talk, we walk the walk. Check out what benefit programs we offer to help our team and family members THRIVE with usWe pay 100% of every employee’s long-term disability, life insurance, and fees associated with acquiring and maintaining a trade licenseWe offer free trade training and license exam preparation through Lee Company University (LCU), our very own NCCER accredited trade schoolWe have a company match program for 401(k) and health savings account contributionsYou earn paid time off and paid holidays for your personal well-beingYou earn rewards for your commitment to wellness and participation in initiatives through our rewards programWe offer meaningful assistance programs like Chaplain services, an on-site / mobile clinic, and an emergency assistance fundWe connect you to opportunities to make an impact through volunteering in our communitiesAnd other benefits such as health insurance, dental, vision, and short-term disabilityAt Lee Company, you will be among the most knowledgeable and experienced trade experts in the country. We offer competitive pay, full benefits, paid training, and opportunities for growth. If you have a desire to serve and a passion for excellence, apply todayLee Company is proud to be an Equal Employment Opportunity and Affirmative Action employer.  We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave.

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