Site Support Technician

3 weeks ago

Santa Monica, United States Cognizant Full time

Why choose cognizant? It takes a lot to succeed in today’s fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both reassurance and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people. About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future* Job Title: Site Support Technician, Santa Monica, California Job Duties and Responsibilities: Provide hardware/software support services to onsite client including break/fix Deskside Support - Break/fix, PC staging, asset management, software installation, PC troubleshooting, printer support, process remedy ticket request, compliance tasks, account management, and provide end support to end users Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Fix network devices in order to ensure connectivity from the PC to the Network Qualifications: Technical degree or equivalent experience end-user supporting experience Experience with Deskside and basic fix skills including hardware, software, printing, networking, file shares, etc. Knowledgeable in MAC and IOS Systems, Windows 7 and 10 experience - ability to resolve Windows 7/10 and MAC Operating System Issues and Errors Proficient in the latest Microsoft Office Applications (Office 365) ServiceNow or related ITSM ticketing tool experience Printer and scanner support Knowledgeable in Customer infrastructure support Mobile Device Support Experience Familiarity with Microsoft Active Directory Experience with computer asset tracking Experience with user ID creation Some experience with support and administration of network phones (VoIP system). Understanding of Symantec Virus Scan software Ability lift up to 50 lbs. when moving electronic equipment Great customer service skills Ability to multi-task Standout colleague Salary & Compensation: Applications will be accepted until 9/18/2024. The annual salary for this job is between $50,500 to $59,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The Salary, compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #LI-DC1 #CB #Ind123

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