Customer Support Specialist I

1 week ago

Pascagoula, United States Disability Solutions Full time

Client Services Representative I

US-MS-Pascagoula

Job ID: 32229
Type: Full-Time
# of Openings: 1
Category: Facilities
MS - Pascagoula-Ingalls-MS

About the Role

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.



Your Impact

Main Responsibilities:

- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.

(Select primary function(s) for job posting)


Copy Center / Administrative:

-Good working knowledge of MS Office (Outlook, Word, Powerpoint, Excel).

-Self-motivated, with solid organizational skills.

-Strong written and verbal communication skills, comfortable interacting with end users and key customer contacts.

-Promptly informs manager of potential issues, customer concerns; responds to internal and external communications.


Client Services:

-Toner replacement.

-First response to triage hardware or print related incidents.

-Process client requests for changes in print hardware in work areas.

-Document key activities in customer and internal systems / applications.

-Assist in print device moves / installations, including coordination of activities with key client support groups.


Device Maintenance:

-Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.

-Follows daily, established maintenance processes and procedures.

-Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.

-Evaluates equipment issues and notifies service department if unable to resolve.

-Delivers paper.

-Assists end-users in basic functionality of equipment.

-Records meter reads.

-Maintains service activity reports.

-Monitors supplies and restocks inventory.

Inventory Services:

-Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.

-Analyzes ongoing activity of inventory.

-Assists in identifying slow moving and obsolete inventory or when inventory levels are low.

-Monitors and communicates status of inventory.

-Initiates, conducts and reports on Physical Inventories.



About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.

- Ability to climb multiple flights of stairs (up to 80-100 ft high).
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.



Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

#CSA

Posting Tags

#LI-KG1 #PM20

PI8499c9e8b310-31181-36343059

  • Orthopedic Nursing Specialist

    1 week ago

    Pascagoula, Mississippi, United States Bienville Orthopaedic Specialist LLC Full time

    About Us: At Bienville Orthopaedic Specialist LLC, we strive to provide exceptional orthopedic care and services to our patients. We are seeking a highly skilled Nursing Specialist to join our team.Salary: The estimated annual salary for this position is $75,000. This figure is based on national averages and industry standards for nursing specialists in the...

  • Customer Experience Specialist

    7 days ago

    Pascagoula, Mississippi, United States Hibbet Sports Full time

    Hibbett Sports is seeking a talented and results-driven Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for creating memorable customer experiences by providing personalized service and support. Your primary goal will be to deliver exceptional customer satisfaction by exceeding customer...

  • Support Services Representative I

    5 days ago

    Pascagoula, United States Disability Solutions Full time

    Client Services Representative IUS-MS-PascagoulaJob ID: 32229Type: Full-Time# of Openings: 1Category: FacilitiesMS - Pascagoula-Ingalls-MSAbout the Role Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.Your Impact Main Responsibilities:- Promptly informs supervisor of...

  • Customer Acquisition Specialist

    1 week ago

    Pascagoula, Mississippi, United States Anderson Mechanical Inc. Full time

    Customer Acquisition SpecialistWe are seeking a results-driven Customer Acquisition Specialist to join our team at Anderson Mechanical Inc. in Pascagoula, MS.This role offers an estimated salary of $70,000 - $90,000 per year, depending on experience.About the RoleThe Customer Acquisition Specialist will be responsible for developing and executing strategies...

  • Operations Support Specialist

    3 weeks ago

    Pascagoula, Mississippi, United States MSCCN Full time

    Job Title: Operations Support SpecialistWe are seeking a highly skilled and motivated Administrative Services Representative to join our team at Sodexo Energy & Resource in Pascagoula, MS. This role offers an exciting opportunity to make a difference in the lives of our customers and contribute to the growth and success of our organization.The successful...

  • Team Lead

    1 month ago

    Pascagoula, Mississippi, United States Dairy Queen Grill & Chill - Pascagoula, MS Full time

    **Job Title:** Team Lead - Customer Experience Specialist About Us:Dairy Queen Grill & Chill is a fast-paced and dynamic quick service restaurant where every team member plays a vital role in delivering exceptional customer service. We are seeking a highly motivated and organized individual to join our team as a Team Lead - Customer Experience...

  • Dispatcher and Field Support Specialist

    1 week ago

    Pascagoula, Mississippi, United States Anderson Mechanical Inc. Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Dispatcher and Field Support Specialist to join our team at Anderson Mechanical Inc.In this role, you will be responsible for coordinating field activities, providing administrative support, and assisting with customer service inquiries.The ideal candidate will have excellent communication...

  • Operations Support Specialist

    3 months ago

    Pascagoula, United States MSCCN Full time

    Unit Description Are you seeking a rewarding and challenging career that allows you to make a difference? Sodexo Energy & Resource is seeking a qualified Operations Support Specialist to join our Pascagoula, MS team. The successful candidate will: assist in providing general customer support to resolve issues, assist in providing problem analysis and...

  • Educational Support Specialist

    1 week ago

    Pascagoula, Mississippi, United States Pascagoula-Gautier School District Full time

    Pascagoula-Gautier School District seeks an experienced Educational Support Specialist to join their team.About the RoleThe successful candidate will work as a vital member of the educational support staff, assisting teachers with reading/language arts and mathematics instruction. This is a full-time position that requires strong communication skills, a...

  • Benefits Administrator

    1 week ago

    Pascagoula, Mississippi, United States Bienville Orthopaedic Specialist LLC Full time

    About This Opportunity:We are seeking a talented HR Generalist to join our team at Bienville Orthopaedic Specialist LLC. This is an exciting opportunity to work in a dynamic and growing organization, contributing to the success of our business.Key Responsibilities:Coordinate the recruitment process, from initial contact to offer extension.Develop and...

  • Medical Support Specialist

    3 weeks ago

    Pascagoula, Mississippi, United States Singing River Health System Full time

    Job Title: Medical Support SpecialistWe are seeking a highly skilled and compassionate Medical Support Specialist to join our team at Singing River Health System. This role is perfect for an individual who is passionate about delivering exceptional patient care and support.About the Role:This position involves providing basic nursing care to patients under...

  • Administrative Support Specialist for Print and Document Solutions

    1 week ago

    Pascagoula, Mississippi, United States Canon U.S.A., Inc. Full time

    We are seeking an Administrative Support Specialist to join our team at Canon U.S.A., Inc. This role will be based in Pascagoula, MS.About the RoleThe successful candidate will provide exceptional customer service, ensuring prompt delivery of various on-site work assignments and meeting client expectations. Key responsibilities include:Providing customer...

  • Client Services Representative I

    4 days ago

    Pascagoula, United States Canon U.S.A., Inc. Full time

    Job DescriptionJob DescriptionClient Services Representative IUS-MS-PascagoulaJob ID: 32229Type: Full-Time# of Openings: 1Category: FacilitiesMS - Pascagoula-Ingalls-MSAbout the Role Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.Your Impact Main Responsibilities:-...

  • Parts Specialist

    4 days ago

    Pascagoula, United States O'Reilly Auto Parts Full time

    O'Reilly Automotive - 1911 Denny Avenue [Sales Associate / Team Member] As a Parts Specialist at O'Reilly Automotive, you'll: Deliver excellent customer service and ensure a positive customer experience; Support management in the accomplishment of assigned tasks; Maintain inventory control and store appearance; Demonstrate knowledge and passion for...

  • Logistics Delivery Specialist

    1 month ago

    Pascagoula, Mississippi, United States Jimmy John Full time

    Job OverviewWe are seeking a skilled Logistics Delivery Specialist to join our team. As a key member of our delivery crew, you will play a critical role in ensuring timely and efficient delivery of our products to customers.Salary and BenefitsThe Logistics Delivery Specialist position offers a competitive salary of up to $20+ per hour, including tips, driver...

  • Healthcare Support Specialist

    3 weeks ago

    Pascagoula, Mississippi, United States Singing River Health System Full time

    Job Description: We are seeking a skilled Respiratory Therapy Student Technician to join our team at Singing River Health System Hospital. In this role, you will have the opportunity to work in a dynamic healthcare environment, providing personalized respiratory care services to patients.Main Responsibilities:Deliver respiratory care services to patients,...

  • Retail Sales Specialist

    1 week ago

    Pascagoula, Mississippi, United States Hibbet Sports Full time

    At Hibbett Sports, we're looking for a Retail Sales Specialist to join our team. As a key player in driving sales growth and delivering exceptional customer experiences, you'll play a vital role in achieving our business goals.The estimated salary for this position is $40,000 - $60,000 per year, depending on experience and qualifications.Job...

  • Client Services Representative I

    4 days ago

    Pascagoula, United States Canon U.S.A., Inc. Full time

    Client Services Representative ILocationUS-MS-PascagoulaCompanyCanon U.S.A., Inc.Requisition ID32229CategoryFacilitiesPosition TypeFull-TimeAbout the RoleResponsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.Your ImpactMain Responsibilities:- Promptly informs supervisor of...

  • HVACR Sales Specialist

    2 weeks ago

    Pascagoula, Mississippi, United States Anderson Mechanical Inc. Full time

    We are looking for a highly motivated and results-driven Sales Representative to join our team in Pascagoula, MS!As a HVACR Sales Specialist, you will play a critical role in supporting the Sales Department and driving revenue growth for Anderson Mechanical Inc.**Job Highlights:**$60,000 - $80,000 per year salary based on experience and...

  • Behavioral Support Specialist

    3 weeks ago

    Pascagoula, Mississippi, United States Brandi's Hope Community Services Full time

    About Brandi's Hope Community ServicesBrandi's Hope Community Services is a leading provider of support services for individuals with intellectual and developmental disabilities. We are committed to delivering high-quality support that empowers people to live fulfilling lives.Job Overview:We are seeking a Caregiver and Advocate to join our team. As a...