Contact Center Trainer

3 weeks ago

Fort Worth, United States Disability Solutions Full time

Lead, design, develop, coordinate, and deliver training curriculum that develops the company’s customer service and technical support skills in alignment with the strategic vision and core values of the company. In addition to the responsibility for the training function(s) for the organization, this role will also be responsible for recruitment and supervision for new employees during the training period (this will also include extended training periods when appropriate).


• Develop and maintain all training materials, including all presentations, modules (i.e. KIM) and documents.
• Assist in recruitment by actively participating with interviewing, job fairs, etc.
• Train newly hired and current associates to be competent on products, services, workflows, procedures, and systems.
• Supervise associates during the training period, including managing those associates attendance/performance/conduct.
• Utilize evaluation tools to determine the effectiveness of training programs and make appropriate improvements.
• Conduct training need analysis and evaluate training programs on an ongoing basis.

Basic Qualifications:
Education and Experience: HS/GED and 2 years of related experience or Associates and 0 years

A minimum of 1 year experience in the credit card processing industry or 2 years experience in a training role required, preferably in a call center environment.

• A minimum of 1 year experience in the credit card processing industry or 2 years experience in a training role required, preferably in a call center environment.
• Knowledge of training methodologies including application of training principles, concepts, practices and standards is required.
• Advanced knowledge of Microsoft Outlook, PowerPoint, Word and Excel required.

Preferred Qualifications:
Education and Experience: Associates and 1 year of experience

• Bilingual (English/Spanish) is preferred.

• Prior experience managing or leading a team preferred.
• Strong leadership, organizational and communication (verbal and written) skills.
• Must be a dependable and a self-motivated individual.
• Competently analyzes and prioritizes information to make appropriate recommendations.
• Pays attention to detail. Approaches work in a meticulous and thorough manner.
• Solves problems by gathering information and evaluating options.
• Manages time effectively and prioritizes completing tasks to meet deadlines.

Additional Basic Qualifications:

Must be 18 years of age or older

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer: 

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.

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