Customer Service Representative- Lexington/Charlotte SY

1 month ago

Charlotte Metro, United States US Foods Full time

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE Join Our Community of Food People Provide contact and liaison between customers and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.$22.00/Hour, Benefits on Day 1
Monday-Friday
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide contact and liaison between customers, the sales team and internal departments.Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and Division Sales teams. Respond to delivery/routing questions and issues from customers.Respond to product inquiries from customers.Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.Contact all customers affected by product recalls and withdrawals.Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems. SUPERVISION :N/A RELATIONSHIPS Internal: Sales, Operations/Distribution/Production/Support.
The incumbent is required to interact with associates at all levels of responsibility throughout the company in a professional manner. External: The incumbent is required to interact with customers in a professional manner.
WORK ENVIRONMENT Professional office environment and will require you to interact with customers.
MINIMUM QUALIFICATIONS Excellent verbal communication skills and problem resolution ability required. Familiarity with Microsoft Office products.Phone technology experience preferred EDUCATION High School diploma or equivalent required.
Degree preferred.
PREFERRED QUALIFICATIONS Minimum of three years' experience in customer service call center environment required.
Experience in food service distribution a plus. PHYSICAL QUALIFICATIONS Must be able to perform the following physical activities for described length of timeList the required physical activities including length of time performing each activity referencing the key belowOCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER JOB REQUIRES WORKER TO:FREQUENCY:STANDOCCASIONALLYWALKOCCASIONALLYDRIVE VEHICLEN/ASITCONTINUOUSLYLIFT1-10 lbs (Sedentary)FREQUENTLY11-20 lbs (Light)OCCASIONALLY21-50 lbs (Medium)OCCASIONALLY51-100 lbs (Heavy)N/AOver 100 lbs (Very Heavy)N/ACARRY1-10 lbs (Sedentary)OCCASIONALLY11-20 lbs (Light)OCCASIONALLY21-50 lbs (Medium)OCCASIONALLY51-100 lbs (Heavy)N/AOver 100 lbs (Very Heavy)N/APUSH/PULL 1OCCASIONALLYCLIMB/BALANCE2OCCASIONALLYSTOOP/SQUATOCCASIONALLYKNEELOCCASIONALLYBENDOCCASIONALLYREACH ABOVE SHOULDEROCCASIONALLYTWISTOCCASIONALLYGRASP OBJECTSOCCASIONALLYMANIPULATE OBJECTSOCCASIONALLYMANUAL DEXTERITYFREQUENTLY1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law.
The expected base rate for this role is between $16.00-$25.00.Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html . ***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***

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