Software Development Engineer, Amazon Managed Grafana

Are you interested in building and influencing open source monitoring and observability? Would you like to use your engineering background to support best-in-class data cloud and large-scale distributed systems to enable big data processing in the cloud? We're looking for talented and driven individuals to join us.

Amazon Managed Service for Grafana is looking for software engineers that want to help us grow our fully managed secure data visualization service. Customers rely on our service to query, correlate, and visualize operational metrics, logs, and traces from multiple sources. Amazon Managed Service for Grafana is part of the AWS open-source observability solutions that enable customers to monitor, analyze, and visualize the performance of their workloads.

Our team tackles some of the hardest scalability, performance, and distributed computing challenges in the world. We process billions of data points per second and manage artifacts through the latest in technologies (Elastic Container Service, DynamoDB, Lambda, etc.). We visualize time series data and are growing our service to accommodate the on demand visualization and query of customer data. You’ll have the chance to contribute to open source and run a fully managed scalable service at AWS, while working with a group of incredibly smart, friendly, and passionate people.

Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.

About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Key job responsibilities
- Design, implement, and test new product features using Go, Kotlin, TypeScript, and leveraging AWS services such as Lambda, Step Functions, S3, DynamoDB, ECS, and many more.
- Operate and maintain a globally available 24x7 service that our customers rely on to monitor the health of their systems
- Contribute to open source software, especially for projects in the observability space, such as Grafana, Prometheus, Cortex, Thanos, and OpenTelemetry.
- Help our customers by solving their immediate operational problems, and influencing our roadmap to address their long-term needs.
- Collaborate with other members to improve our team’s software best practices (e.g., security, quality, operational excellence, etc).
- Participate in hiring and mentoring of new team members.

A day in the life
On a typical day, our software engineers might deep dive to root cause a customer issue, release the latest new feature, consult with the top engineers at Amazon, or discuss radical new approaches to building and operating at scale. You'll be surrounded by people who are incredibly smart, passionate about observability, and believe that we are only scratching the surface of what can really do to help developers, SREs, and business owners everywhere.

About the team
Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a value on work-live balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

We are passionate and intentional about growing the careers of our team members. From the start, we pair you up with a buddy to help you navigate the first few months, and tailor an onboarding plan to guide you through your journey to becoming a fully contributing member our team. Your continuous development benefits from one-on-one mentorship from senior software engineers, access to and feedback from principal engineers, and a personalized career development plan with your manager. Our team is made up of engineers with varied experiences that celebrate knowledge sharing and constructive feedback.

BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- Enthusiastic self-starter who likes to dig into challenges and propose innovative solutions
- Takes ownership of a challenge and delivers a solid solution
- Team player who actively collaborates across multiple teams to design, build, and review high quality code and systems
- Builds, tests, and deploys high-quality secure, scalable, high performing solutions and APIs
- Proficient in computer science concepts such as object-oriented design, data structures, concurrency, performance optimizations
- Design systems with a customer-centric approach
- Excellent verbal and written communication skills
PREFERRED QUALIFICATIONS- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience in one or more of the following programming languages (Go, TypeScript, Kotlin)
- Experience with designing and building large-scale systems in a multi-tiered, distributed environment
- Experience with Elastic Container Service
- Experience with AWS services.
- Experience as a contributor or maintainer of a popular open-source project
- Experience with Grafana & Prometheus

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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