Clinical Team Lead

4 weeks ago

Houston, United States Memorial Hermann Health System Full time

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.Job SummaryResponsible for serving in a clinical expertise role and clinically proficient in the delivery and management of patient care, utilizing research as necessary; for competently caring for patients from multiple services/specialties, and for more complex diagnosis within a Physician Practice setting.Job DescriptionMinimum QualificationsEducation: High school diploma or GED required; and Graduate of an accredited School of Vocational Nursing Program orGraduation from a Medical Assistant program or Eligible for certification by either the American Medical Technologist (AMT) or the American Association of Medical Assistants (AAMA) or National Healthcareer Association (NHA) or National Association for Health Professionals (NAHP) requiredLicenses/Certifications: Registered Medical Assistant (RMA) orCertified Medical Assistant (CMA) or Certified Clinical Medical Assistant (CCMA) orNationally Registered Certified Medical Assistant (NRCMA) within 12 months of hire, orCurrent State of Texas license/permit to practice vocational Nursing (LVN) and Current American Heart Association BLS/CPR certification or within 30 days of hireMaintains required credentials.Experience / Knowledge / Skills: Five (5) years of clinical experience is requiredDemonstrates ability to maintain good communications; ability to establish and maintain positive working relationships with employees, physicians, patients, families, and the publicWorking knowledge of ICD9/10 and CPT coding and insurance proceduresWorks primarily a pre-determined schedule but occasional requirements to work evenings or weekends depending on patient care needs may exist; ability to float to other clinic practices as needed is an expectationPrincipal AccountabilitiesActs as the on-site clinical coordinator providing guidance and direction to the care team. Oversees clinical workflow of the practice to ensure quality of care delivered and patient satisfaction is optimal. Will resolve minor patient scheduling, insurance, and satisfaction complaints and escalate as necessary.Completes quality review and monitors for process improvement opportunities.Participates in educational endeavors of department ; may serve as clinical super user for EMR.Maintains knowledge base of processes and systems by attending update meetings and review training, represents department in meetings as neededInteracts with all staff levels to insure resolution of issuesMonitors assigned reports for data integrity. Researches and corrects accounts as required. Protects the financial integrity of the facility by ensuring accuracy of all functions performed by staff across all departmental areas of responsibility.Participates in preparation and presentation of department staff meetings, education, and in-services.Communicates in an effective and professional manner with all Patient Access customers, including physicians, care management, ancillary departments, nursing units, and physicians' office staff.Cross trains to perform patient access tasks, including: take messages and assist providers with return phone calls to patients and pharmacies appropriately.Provides direct patient care within scope of certification/license as required.Supports HR processes including coaching and mentoring of staff. Participates in appropriate role in disasters, fire drills, fires and other emergency situations and intervenes with clinical competence. Complies with and promotes safety and emergency procedures.Exercises care in the operation and use of equipment and reference materials. Performs routine cleaning and preventative maintenance to ensure continued functioning of equipment. Maintain work areas in a clean, safe and organized manner.Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.Other duties as assigned.

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