Change and Training Analyst

4 weeks ago

Cleveland, United States Sherwin-Williams Full time

The Change and Training Analyst III is responsible for championing and socializing modernization efforts to update store technology by assisting with the creation of change management deliverables, delivering training, and coordinating tasks supporting the Change and Training team. This individual will ensure store employees have a sufficient understanding of the new technology, hardware, and processes so stores can exceed their sales mission and increase profitability. 
Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show 


At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.


Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.


The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.


Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.


As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.


Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Content & Logistics 

Work with Change Management team to support a plan for effective communication to stakeholders.
Coordinate ongoing meetings, identifying target audience and approach.
Work with team lead to create updates for relevant stakeholders.
Partner with Content Development to draft outlines for communication and training assets.
Plan for and present at large-format meetings to build program awareness and buy-in.
Feedback & Analysis 

Create surveys and other feedback mechanisms centered around change management methodology, and in partnership with User Experience.
Document feedback and route it through the appropriate channels. 
Partner with Content Development to update training based on trainee feedback and program iterations. 

Training Support 

Assist in the delivery of training, both virtually and in-person.
Provide coverage for delivery of office-hour sessions, train-the-trainer sessions, and training internal support teams. 
Help to maintain current training content ahead of program iterations.
Track training progress in centralized reports. 

Support & Outreach 

Assist with the hypercare queue.
Collaborate on escalating technical issues.
Partner with Training and Content Development to gather information regarding reported issues.
Position Requirements:
Formal Education & Certification
Required
Bachelor’s Degree (or foreign equivalent) or in lieu of a degree, at least 12 years of experience in the field of Information Technology or Business (work experience or a combination of education and work experience in the field of Information Technology or Business).Knowledge & Experience Required

2+ years IT/Business experience.
Understanding of essential business functions of an organization.
Ability to take complex, technical information and translate it for colleagues and users who have non-technical backgrounds.
Strong presentation and interpersonal skills.
Excellent communication skills, both written and verbal.
Proficiency in Microsoft Office suite.

Preferred

Project Management Skills.
Microsoft 365 familiarity.
Experience instructing others in how to accomplish tasks or master skills.
Familiarity with the SDLC and general software development.

Personal Attributes

Strong analytical, conceptual, and problem-solving abilities. 
Strong creative eye with attention to detail.
Strong written and oral communication skills.
Ability to work in a team-oriented, collaborative environment.
Ability to transform an idea or need into a completed solution or work product.
Strong commitment to inclusion and diversity.

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