Store Service Associate

Are you looking to Optimize your life? Start your exciting path to a rewarding career today 

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you

We are Optimum

You are part of building and creating a new partnership with our customers.  You are the face of the Optimum brand. You are a brand ambassador with a curious mind that feels comfortable in a digital space. You understand the best customer experience starts with you, along with support of your team members. Making customers feel welcome, guiding them on their store journey and help build brand relationships.  Maintains accurate inventory, clean stores, and ensures excited customers who come back to learn more.

• Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
• Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found.
• Will greet customers, during peak times identifying sales opportunities and connecting customers to sales consultant in a timely manner. The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Optimum services.
• Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for “buy-online-pick-up” in-store order fulfillment.
• Serves as an in-store expert for Mobile support.  Providing in-store post-sales support for device data transfers and phone number ports.
• Supports the onboarding of a Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.
• Assists Store Leadership in Inventory and Merchandising responsibilities:
• Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory.  Assists with receiving inventory and properly stocking the back of house to store standards.
• Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
• Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.
• Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity.

• High School diploma or equivalent
• Minimum one year of work experience
• Willing to work a flexible schedule which may include evenings, weekends and holidays
• Role is overtime eligible
• For some locations, the ability to travel to other stores within 35 miles may be required and will be discussed upon interview
• Knowledge of Microsoft Word, Excel, and Outlook
• Must be able to carry and lift up to 25 pound boxes and remaining in a stationary position, often standing or sitting for prolonged periods
• Continually moving self in different positions in a retail setting to accomplish tasks in various environments including tight and confined spaces
• Occasionally ascends/descends a ladder to access products/boxes

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. 

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

PAY TRANSPARENCY - Please review and only keep section needed

[Standard Pay transparency]

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $27,720.00 - $45,540.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

[NYS Pay Transparency (Job located or reporting into NYS)]

This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $27,720.00 - $45,540.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity. 

[Intern]

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $39,520.00 / hour. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

[Cross-Posting (Non NYS)]

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in [Enter State Manually] is $27,720.00 - $45,540.00 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.

[Cross-posting NYS]

This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in (manually enter cross-posting state) is $27,720.00 - $45,540.00 / year. The starting pay rate/range at time of hire for this position in (manually enter state) is $27,720.00 - $45,540.00 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.

[Standard Pay transparency Director +]

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $27,720.00 - $39,600.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

[NYS Pay Transparency (Job located or reporting into NYS) Director +]

This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $27,720.00 - $39,600.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity. 

[Cross-Posting Director + (Non NYS)]

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in [Enter State Manually] is $27,720.00 - $39,600.00 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.

[Cross-posting Director + NYS]

This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in (manually enter cross-posting state) is $27,720.00 - $39,600.00 / year. The starting pay rate/range at time of hire for this position in (manually enter state) is $27,720.00 - $39,600.00 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.

Union Language (Remove if not Union Role)

This role is in a union and covered by a collective bargaining agreement.